Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yago Orlando Ladeia Danti

Vancouver

Summary

Dedicated and results-oriented professional with a strong background in customer service and business operations. I'm seeking a challenging customer service sales support role where I can utilize my communication skills, problem,-solving abilities, and multitasking expertise to enhance customer satisfaction and contribute to the team's success.

Overview

7
7
years of professional experience

Work History

Server and Bartender

Red Robin Gourmet Burger
01.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Crafted a wide range of cocktails with attention to detail, including garnishing and presentation
  • Managed keg rotations and ensured seamless beverage service
  • Monitored and maintained liquor inventory to support efficient bar operations

Office Administrative Assistant

Nature's Carpet
01.2022 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Answered incoming calls and provided accurate information regarding product availability and delivery schedules.
  • Managed inventory levels and processed purchase orders to ensure timely procurement of supplies.

Kitchen Staff Member

Shamrock Bar and Grill
10.2018 - 12.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed and executed creative dishes with a focus on presentation and plating aesthetics.

Rio Brazilian Steakhouse

Server and Bartender
01.2018 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Diploma in Business - Supply Chain

British Columbia Institute of Technology
Vancouver, BC
01-2020

BBA - International Business Management

Escola Superior De Propaganda E Marketing
Sao Paulo, Brazil
05-2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

English
Full Professional
French
Limited Working
Portuguese
Native or Bilingual

Timeline

Office Administrative Assistant

Nature's Carpet
01.2022 - 06.2022

Server and Bartender

Red Robin Gourmet Burger
01.2020 - Current

Kitchen Staff Member

Shamrock Bar and Grill
10.2018 - 12.2018

Rio Brazilian Steakhouse

Server and Bartender
01.2018 - 10.2018

Diploma in Business - Supply Chain

British Columbia Institute of Technology

BBA - International Business Management

Escola Superior De Propaganda E Marketing

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Yago Orlando Ladeia Danti