Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yagnesh Patel

Scarborough

Summary

With a versatile background spanning years of experience years in the retail industry, I'm a seasoned professional actively seeking my next opportunity. My extensive customer service experience has honed my communication and problem-solving skills, while my time in fast-paced environments has polished my ability to remain composed under pressure. Proficient in point-of-sale systems, inventory management, and visual merchandising, I'm well-equipped to contribute to a team's success. I bring adaptability, a customer-centric approach, and a strong work ethic to any role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Mobility Associates

Shift Transit
05.2025 - Current
  • Led cross-functional teams to optimize project workflows and enhance operational efficiency.
  • Developed and implemented training programs to elevate team performance and knowledge retention.
  • Analyzed data trends to inform decision-making and improve service delivery outcomes.
  • Streamlined communication processes between departments, fostering collaboration and reducing response times.
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Collaborated with team members to streamline processes and enhance service delivery.

Delivery Associate

Mara Logistics
12.2022 - 05.2025
  • Safely operate a 16-foot cargo vehicle to pick up packages from the warehouse and deliver them to recipients in a timely manner.
  • Conduct vehicle inspections and perform safety checks before and after each shift to ensure operational readiness.
  • Review orders before and after delivery to verify completeness, accuracy of charges, and customer satisfaction.
  • Load and unload items from the vehicle, ensuring proper handling and organization.
  • Address customer feedback and resolve any service-related complaints to maintain high satisfaction levels.
  • Follow designated delivery routes and time schedules while complying with all transportation laws and maintaining a clean driving record.
  • Prepare reports and maintain documentation related to deliveries, vehicle conditions, and any issues encountered on the road.

Team Leader

Amazon Coustmer Service
01.2017 - 03.2021
  • Led customer service team to enhance response times and improve overall customer satisfaction.
  • Developed training programs for new hires, focusing on effective communication and conflict resolution skills.
  • Implemented quality assurance processes to ensure compliance with service standards and performance metrics.
  • Coordinated team schedules to optimize coverage during peak hours, ensuring efficient operations.
  • Mentored staff members to foster professional growth and improve team cohesion within department.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.

Education

B.E - Civil

M.S University Baroda
Vadodara, Gujarat
05.2016

Skills

  • Hard Skills
  • Planogram
  • POS
  • Chat gpt AI
  • Office 365
  • Inventory management
  • Ms Office
  • Soft Skills
  • Effective Communication
  • Customer service
  • Organizational Skills
  • Attention to Detail
  • Quick Learner
  • Team player

Certification

  • Driving License G Class (10 years)
  • AZ driving License (1 Years)
  • Vehicle Maintenance Certification:
  • Area of certification work safe training center – lift truck operator.
  • First Aid and CPR Certification

Languages

English
Professional Working
Hindi
Full Professional

Timeline

Field Mobility Associates

Shift Transit
05.2025 - Current

Delivery Associate

Mara Logistics
12.2022 - 05.2025

Team Leader

Amazon Coustmer Service
01.2017 - 03.2021

B.E - Civil

M.S University Baroda

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Yagnesh Patel