YAGDEEP SANGWAN
Surrey,BC
Summary
MBA graduate with 4 years of experience and high credentials in operations, logistics and managerial roles. Adept at team collaboration, problem-solving, and multitasking, with a proactive approach to learning and improving. Dedicated to utilizing acquired knowledge and skills for organizational success.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Dispatcher
Groupe Touchette
12.2022 - 01.2024
- Dispatched and assigned truck drivers to scheduled jobs
- Received, scheduled, tracked, and invoiced orders for delivery Shipment management (traced and tracked all shipments to ensure on-time and safe delivery of all loads)
- Provided drivers with as much detail needed to arrive at the location and complete the job in a safe yet timely manner
- Provided drivers with maps, directions, and contact information to get to the location on time
- Assisted in the shift turnover to inform the incoming shift of the current/next day operations
- Processed and priced field tickets as well as review driver logs for discrepancies
- Reviewed Pre/Post-trip inspection sheets and keep a detailed record of trucks that are in the shop
- Communicated with drivers in the field via radio and telephone for status and a number of loads
- Maintained a file of returnable items received from or returned to vendors
- Advised the customer of the estimated time of arrival at the event and follow instructions per their requirements.
Manager
Paul & Sons
10.2020 - 08.2022
- Maintaining staff by recruitment, selection, orientation, and training employees, and maintaining a healthy working environment and at the same time ensuring personal growth opportunities for the team members
- Accomplishing results and fulfilling targets and objectives by effectively communicating the expectations to the team members, planning, monitoring and appraising the outcomes
- Establishing strategic objectives by gathering pertinent information, identification, and evaluation of the trends of business options
- Choosing the most effective course of action for extracting maximum results
- Coaching and counseling team members in case of any eventuality.
Logistics Coordinator
Logistics Group of America
06.2020 - 10.2020
- Arranges carrier visits with customers to ensure the mop is finalized and approved
- Coordinates new customer set-up with finance and accounting, freight pay, and carrier relations to pay the carriers, invoice customers, establish pricing agreements, and create new account income statements
- Conducts training for internal and external customers to educate them on products and services
- Measures entry performance for freight customer orders, shipment status, and non-operational freight data to ensure service expectations and costs are maintained
- Collaborates with service providers to implement new business, maintain existing business, and manage service expectations
- Dispatches information to service providers to schedule freight movement
- Monitors service levels to ensure external carriers meet service requirements
- Reviews profit and loss statements to measure financial profitability and costs
- Audits and approves weekly invoices for customer accounts to ensure accurate billing.
Education
Master of Business Administration -
University Canada West
Vancouver, BC01.2024
Bachelor of Business Administration - Finance
Chandigarh University
Chandigarh, India06.2020
Skills
- Excellent Customer Service Skills
- Microsoft Office Tools
- Excellent Team Worker
- Decision-making
- Problem Solving
- Multitasking
- Adaptive and Creative
- Self-motivated to do better
- Work Order Management
- Dispatch Coordination
- Route Navigation
- Customer Relationship Management
- Training and Development
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Continuous Process Improvement
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Digital Marketing Associate
- Digital Marketing Simternship
- Financial Accounting Workshop
- Reach truck and order picker
Timeline
Dispatcher
Groupe Touchette
12.2022 - 01.2024
Manager
Paul & Sons
10.2020 - 08.2022
Logistics Coordinator
Logistics Group of America
06.2020 - 10.2020
Master of Business Administration -
University Canada West
Bachelor of Business Administration - Finance
Chandigarh University
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