Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yafiet Lilay

Edmonton,AB

Summary

Operations & Risk Management Detail oriented with More than 5 years of experience in Logistics, training, sales and customer service in developing and executing strategic business initiatives and using my knowledge to push through any barriers. Effectively assisted and led compliance and risk factors to achieve an effective and positive outcome. Throughout my working years starting from operations all the way to logistics and customer care I communicated clearly to establish a solid work plan with the team and execute accordingly and timely. Consistently looking after safety challenges and using my higher ability to eliminate any damages or injuries by analyzing and understanding company policies in order to create a safe work environment for everyone. When given the opportunity I use my best judgement knowledge and confidence to aim for the best result. Overall, I am an assertive goal oriented associate with continuous experience in warehouse industry and logistics seeking a challenging and growth opportunity including responsibility and authority by having strong desire of success and consistently promoting positivity and productivity. Achievements Outstanding performance in sales, marketing and warehouse related decision making to improve and enhance performance, productivity and profitability. Recognized for success in problem solving, safety, and deep diving for new plans and executing projects. Actively assisted Managers, PA's to achieve daily Metrics.

Overview

6
6
years of professional experience

Work History

Amazon Loss Prevention Specialist

YEG
01.2023 - Current
  • Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents
  • Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement
  • Deliver results through policy Guidance, Education, and Mitigation strategies to helpmeet business demands, Serve as department's liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and department's performance
  • Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk, Maintain confidentiality in matters involving security and/or personnel issues in work place
  • Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
  • Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners
  • Accurately communicate verbally and in written form to broad customer base
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
  • Built strong partnerships by gaining customer trust for implementation of viable loss control strategies
  • Created and maintained records of security incidents and investigations

Interpreter

MCIS Language Solutions
04.2018 - Current
  • Interpretation experience in 3 languages in healthcare, legal, business, schools, social services and manymore sectors in person, and through a video or phone call
  • Professional interpretation experience by working in cases such as child abuse, domestic violence,schools, child care, and refugee financial aid services.

Amazon Operations Process Assistant

DYT6
07.2021 - 01.2023
  • Assists with production duties in RTS(Return To Station) department and training associates and verifying Standard Operational procedure compliance for UTR(Under the Roof) and OTR (On the Road)
  • Ensure success Area Readiness and Social Distancing Readiness through audits and Labor Tracking Tools Monitor performance metrics through Station Command, Cortex and FCLM to ensure the highest Amazon standards are met on a daily basis
  • Continuously reviewing all aspects of on-path and off-path Key Risk Indicator's to meet Service Level Agreement for OTD (On time Dispatch),PNOV(Parcel Not On Van) and RTS (Return to Station) metrics
  • Routinely “deep diving” packages through Problem Solve, Troubleshooting Tool, Station Command and various Amazon Tools and platforms
  • Participates and initiates the GEMBA Walk, Top 5 Issues and DA engagements through ongoing assessments with Delivery Drivers and Managers
  • Identifies potential Safety Hazards within the site
  • Performs coaching to drivers on ways to work safely following the one-piece flow method and situational awareness
  • Provide coverage to the On-Road Area Managers for RTS(Return to Station)
  • Sales specialist at kognitive marketing

Cross Sales Specialist

Canadian Red, TNI Network Inc
01.2020 - 03.2020
  • Client support and official canvasser for Canadian red cross
  • Secured 50+ ongoing donations from clients within 2 months of my work period with the company.

Sales Agent

Royal Bank Of Canada
07.2017 - 04.2018
  • Client support and credit card activation center
  • Credit card insurance agent
  • Generated 10+ credit card insurance sales daily and around 40-60 weekly
  • Strong Customer service and sales experience

Education

CSTS - Valid Until 2026

CSTS (Construction Safety Training System)
Edmonton, AB

H2S Alive - Valid Until 2026

Western Canada Fire And First Aid Center
Edmonton

CSO: - Valid Until 2026

CSO(Common Safety Orientation)
Edmonton, AB

Class 1 With Clean Commercial Drivers Abstract - Licensed Year: 2023

Edmonton, AB
Edmonton, AB

Computer Programming and Analysis -

George Brown College
Toronto, ON
2023

High School Diploma -

SCAS( Scarborough Center For Alternative Studies
06.2019

RIBORegistered insurance broker of Ontario - undefined

2019

Skills

  • Technical skills
  • Programming languages in
  • C#, Java, ASPNET, Python, HTML/CSS, JavaScript and php
  • Successfully completed 4 team projects and 6 individual project over 4 semesters of studies in George Brown College
  • Dynamic professional with demonstrated experience and skills in customer service, team leader and
  • Supervisor Sales and support, entrepreneurship and Interpreter related positions
  • Knowledge in LAN base networking and Computer Hardware
  • Strong ability to leverage experience to achieve organizational success
  • Goal-oriented problem solver with the proven ability to successfully manage several tasks simultaneously
  • Strong independent worker committed to adding value in a team environment
  • Proven ability to learn and excel in fast, deadline-driven environments
  • Efficient in web development and programming with HTML/CSS, JavaScript and php
  • Good knowledge of database management and complex queries
  • Account Collections
  • Mitigate Risk
  • Dynamic professional with demonstrated experience and skills in customer service, team leader and supervisor
  • Sales and support, entrepreneurship and Interpreter related positions
  • Review Surveillance
  • Law Enforcement Collaboration
  • Shipment Procedures
  • Risk Management
  • Investigate Discrepancies
  • Improve Policies
  • Training Procedures
  • Security Equipment Familiarity
  • Suspicious Activity Surveillance

Timeline

Amazon Loss Prevention Specialist

YEG
01.2023 - Current

Amazon Operations Process Assistant

DYT6
07.2021 - 01.2023

Cross Sales Specialist

Canadian Red, TNI Network Inc
01.2020 - 03.2020

Interpreter

MCIS Language Solutions
04.2018 - Current

Sales Agent

Royal Bank Of Canada
07.2017 - 04.2018

CSTS - Valid Until 2026

CSTS (Construction Safety Training System)

H2S Alive - Valid Until 2026

Western Canada Fire And First Aid Center

CSO: - Valid Until 2026

CSO(Common Safety Orientation)

Class 1 With Clean Commercial Drivers Abstract - Licensed Year: 2023

Edmonton, AB

Computer Programming and Analysis -

George Brown College

High School Diploma -

SCAS( Scarborough Center For Alternative Studies

RIBORegistered insurance broker of Ontario - undefined

Yafiet Lilay