Yaël Basunga

Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates.

• BILINGUAL EMERGENCY SERVICE ADVISOR, 09/2022, present, CONCENTRIX, Mississauga, Receive interactions for emergency assistance from users utilizing a device provisioned with the service., Interact directly with the user to obtain details of the emergency request before contacting the appropriate 'Public Safety Answering Point' directly or through an intermediary, Provide post-dispatch or pre-arrival instructions to the individual in need of assistance., Certification for police, medical, and fire situations., Provide the highest level of service to individuals in an emergency or distressed state.
• MEDIA ADMINISTRATOR, 08/2021, 05/2022, SPARK FOUNDRY (PUBLICIS MEDIA), Provide financial support in aiding in processing and clearing, discrepancy resolution- Plan and organize meetings and events in terms of logistics., Research and report variances between planned and billed amounts using Prisma and Planner input., Monitor and clear invoice discrepancies by communicating with external partners for missing invoices and planning teams, take initiative to resolve.- Ensure all documents are accurate and procedures adhere to Client's requests and policies.
• ADMINISTRATIVE ASSISTANT, 12/2020, 07/2021, EVANGEL PENTECOSTAL CHURCH, Quebec, Perform administrative tasks (agenda, emails, phone calls, etc.), Plan and organize meetings and events in terms of logistics., Manage software and applications such as mailchimp, elvanto, website, etc., Perform accounting tasks such as: periodic accounting operations, bookkeeping and payroll preparation.
• TRAINER AND RESPONSIBLE, 05/2020, 06/2021, LA DIPERIE, Quebec City, Ensure the complete training of all employees to be able to perform the tasks., Manage the inventory once a week and prepare orders with suppliers to ensure that nothing is missing from the stock.
• HOSTESS, 11/2019, 10/2020, AUBERGE SAINT-ANTOINE, CHEZ MUFFY, Quebec, Taking reservations by phone, email, or in person and managing the dinning room.
• BRAND AMBASSADOR, 03/2019, 03/2020, PROMOSTAFF, Quebec, Assisting in the creation of advertising operations for easier promotion to the public and concluding customer interactions with a product sale (sales objectives to meet).
• RESTAURANT TEAM LEADER, 04/2019, 11/2019, LA DIPERIE, Quebec City, Orchestrating positive customer experiences at all levels by overseeing every aspect of operations: ordering, food preparation, etc.