Yael Ventura
Starbucks
NORWALK
2
Languages
4
years of professional experience
Friendly, detail-oriented service professional with experience in fast-paced retail and food service. Skilled in customer service, POS transactions, teamwork, and time management, with a strong focus on accuracy and positive guest experiences.
Work History
Barista
3 Months- Delivered personalized customer service, anticipated preferences, and handled complaints with calm professionalism.
- Prepared handcrafted beverages to recipe standards, ensuring consistency across espresso, cold brew, and blended orders.
- Operated POS system accurately, processed mobile, drive-thru, and in-store transactions, and resolved order adjustments.
Checkout Advocate
1 Year 7 Months- Operated point-of-sale systems to scan items, apply discounts, and complete payment handling efficiently.
- Resolved checkout concerns by supporting guests with pricing, returns, and payment issues.
- Monitored self-checkout lanes to reduce wait times and guide guests through transactions.
- Assisted guests at checkout by processing transactions accurately and maintaining friendly service standards.
Dough Roller
2 Years 9 Months- Rolled pizza dough to consistent thickness and shape for accurate portioning.
- Monitored dough quality, checking texture, freshness, and readiness for production.
- Prepared dough stations, organizing ingredients, tools, and work surfaces for efficient service.
- Followed food safety and sanitation procedures while handling dough and kitchen equipment.
Answering Service Operator
7 Months- Answered incoming calls, routed messages, and maintained accurate customer communication records.
- Documented caller information, repair requests, and callback notes in office systems.
- Relayed vehicle status updates and service details clearly to reduce follow-up confusion.
- Scheduled repair appointments and coordinated service calls with technicians and customers.
Education
High School Diploma
Skills
Attention to detail
Time management
Customer service
Problem-solving
Cash handling
Opening and closing duties
Team player
Friendly and outgoing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
04.2026 - 07.2026Read More
Checkout Advocate
Target
12.2024 - 07.2026Read More
Dough Roller
Shakey's Pizza Parlor
04.2023 - 01.2026Read More
Answering Service Operator
Brothers Auto Repair
08.2022 - 03.2023Read More
John Glenn High School
High School Diploma
Read More