YADWINDER SINGH
Calgary,AB
Summary
Dynamic leader with a proven track record , adept in construction project management and fostering customer relations. Excelled in enhancing operational efficiency and team collaboration, achieving financial targets, and driving customer satisfaction. Skilled in staff training and problem-solving, consistently delivering quality and excellence.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Pizza and Donair Hub
09.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
CUSTOMER SERVICE REPRESENTATIVE
IOSolutions
01.2022 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Followed up with customers regarding product functionality and overall satisfaction
- Identified opportunities for upselling additional products or services based on customer needs
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Assisted with training and mentoring new team members
- Developed positive relationships with customers through friendly interactions.
Manager
Greatsell Fulfillment CANADA
01.2021 - 12.2021
- Sorted and organized merchandise in preparation for shipment
- Monitored stock levels and reordered supplies when necessary
- Communicated effectively with vendors regarding stock availability
- Interacted effectively with staff through ongoing communication and exchange of information
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
Civil Engineering Project Manager
BLOCK DEVELOPMENT AND PANCHAYAT OFFICE (GOVERNMENT)
12.2017 - 12.2020
- Completed design work using computer-aided or manual drafting techniques
- Prepared reports and correspondence concerning direction of projects
- Performed soil testing to assess suitability for construction projects
- Created detailed cost estimates for various civil engineering projects
- Conducted surveys and inspections to ensure compliance with safety regulations
- Collaborated with architects, planners and other professionals involved in large-scale development projects.
PROJECT MANAGER and CIVIL SITE ENGINEER
M/S RAM CONTRACTOR
05.2016 - 12.2017
- Managed daily operations of site personnel, ensuring safety protocols were followed
- Coordinated with subcontractors to ensure timely completion of project objectives
- Reviewed bids submitted by contractors for accuracy against project scope before awarding contract
- Ensured that all necessary permits were obtained prior to the commencement of any works onsite
- Performed inspections of materials used in construction projects to ensure quality standards were met.
SALES MANAGER
FOREVER LIVING PRODUCTS
01.2014 - 05.2017
- Managed customer accounts and customer relationships
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Increased customer retention and renewal growth by revitalizing existing business in segment
- Developed and implemented sales strategies to increase market share and profitability.
Education
DIPLOMA IN PROJECT MANAGEMENT -
SAULT COLLEGE
Sault Sainte Marie, ON08.2021
BACHELOR ENGINEERING IN CIVIL ENGINEERING -
CHANDIGARH UNIVERSITY
CHANDIGARH, INDIA05.2016
Skills
- Staff Training
- Leadership
- Customer Relations
- Sales Expertise
- Computer Proficiency
- Sales
- Construction project management
- Money Handling Abilities
- Stock Management
- Customer Service
- Shipping and Receiving Understanding
- Project Management Abilities
- Documentation
- Quality Control
- Problem-Solving Ability
- Warehousing Functions
- Active Listening
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Volunteer Experience
VOLUNTEER COORDINATOR, GURUDWARA SINGH SABHA PEI, CHARLOTTETOWN, PE, 12/21, Present, Recruited volunteers for committees, teams, and projects by matching interests with needs., Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service., Reported number of active volunteers and volunteer service hours for annual reporting., Created and maintained positive relationships with volunteers to ensure their satisfaction with the organization's mission and objectives., Monitored program budgeting in order to maximize resources allocated for volunteering projects.
Timeline
Manager of Operations
Pizza and Donair Hub
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
IOSolutions
01.2022 - Current
Manager
Greatsell Fulfillment CANADA
01.2021 - 12.2021
Civil Engineering Project Manager
BLOCK DEVELOPMENT AND PANCHAYAT OFFICE (GOVERNMENT)
12.2017 - 12.2020
PROJECT MANAGER and CIVIL SITE ENGINEER
M/S RAM CONTRACTOR
05.2016 - 12.2017
SALES MANAGER
FOREVER LIVING PRODUCTS
01.2014 - 05.2017
DIPLOMA IN PROJECT MANAGEMENT -
SAULT COLLEGE
BACHELOR ENGINEERING IN CIVIL ENGINEERING -
CHANDIGARH UNIVERSITY
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