Yadu Nandan Sharma
Edmonton,AB
Summary
Adaptable and enterprising individual with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Firehouse Subs
03.2024 - 08.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Restaurant General Manager
Popeye's Louisiana Kitchen
01.2022 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Restaurant General Manager
Pizza Hut Canada
12.2019 - 12.2021
- Promoted to Restaurant General Manager in just 12 months.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Assistant Manager – Administration
Bakers Circle India Pvt Ltd
11.2015 - 09.2019
- Spearheaded daily office operations, coordinated complex calendars, organized logistics, facilitated travel arrangements, provided support to the Board of Directors, served as a liaison between departments, prepared expense claims, and collaborated with financial staff.
Brand Ambassador
Diageo, Delhi Duty Free Services Pvt Ltd
08.2013 - 11.2015
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Education
Master of Business Administration - Marketing/Human Resource
Himachal Pradesh Institute of Management Studies
BSc. Hospitality & Hotel Administration -
Institute of Hotel Management
Skills
- Operational Management
- Leadership to develop
- Client Relationship Management
- Analytical Thinking
- Problem – Solving
- Communication
- Time Management
- Safety Management
- Cost Management
- Process Management
- Cost Control
- Food Safety
- Inventory Management
Languages
English
Hindi
Punjabi
Appreciationandrecognition
- Promoted to Restaurant General Manager in just 12 months at Pizza Hut
- Promoted to Grade level from Grade V to VI at Bakers Circle India Pvt Ltd
Personal Information
Date of Birth: 09/17/89
Timeline
Restaurant General Manager
Firehouse Subs
03.2024 - 08.2024
Restaurant General Manager
Popeye's Louisiana Kitchen
01.2022 - 03.2024
Restaurant General Manager
Pizza Hut Canada
12.2019 - 12.2021
Assistant Manager – Administration
Bakers Circle India Pvt Ltd
11.2015 - 09.2019
Brand Ambassador
Diageo, Delhi Duty Free Services Pvt Ltd
08.2013 - 11.2015
Master of Business Administration - Marketing/Human Resource
Himachal Pradesh Institute of Management Studies
BSc. Hospitality & Hotel Administration -
Institute of Hotel Management
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