Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yadira Nataly Mendez Lopez

Spring Valley

Summary

Dynamic Head Cashier with extensive experience at Pancho Villa Market, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proven track record in training and mentoring staff, ensuring accurate cash handling, and streamlining checkout processes, resulting in improved efficiency and a positive shopping environment.

Overview

17
17
years of professional experience

Work History

Head Cashier

Pancho Villa Market
06.2016 - 02.2025
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Head Cashier

Manolo's Market
07.2009 - 06.2016
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Mercado Internacional
08.2008 - 07.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enhanced shopping experience, provided product information and location assistance.

Education

Diploma

Castle Park High School
Chula Vista, CA
06.2005

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Customer service management
  • Punctuality
  • Team leadership
  • Refunds and exchanges
  • Flexible schedule
  • Opening and closing procedures
  • Punctual and reliable
  • Cashier training
  • Drawer balancing
  • New hire training
  • Bank deposits and reconciliation
  • Price verification and adjustments
  • Hard-working
  • Problem-solving
  • Money handling

Languages

Spanish
Native or Bilingual

Timeline

Head Cashier

Pancho Villa Market
06.2016 - 02.2025

Head Cashier

Manolo's Market
07.2009 - 06.2016

Cashier

Mercado Internacional
08.2008 - 07.2009

Diploma

Castle Park High School

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Yadira Nataly Mendez Lopez