Yadira Antoniet Ponce Dominguez
Toronto,ON
Summary
Dynamic and results-driven server with a proven track record at Aramark, delivering exceptional customer service and fostering loyalty. Skilled in cash management and customer engagement, I effectively resolved complaints and trained new staff, enhancing team performance and ensuring memorable dining experiences. Committed to high-quality service and client satisfaction.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
22
22
years of professional experience
Work History
Server
Aramark
09.2014 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed table assignments efficiently, optimizing seating arrangements during peak hours.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Led team meetings to discuss service strategies and enhance team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Server
El Rancho Restaurant
07.2003 - Current
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Managed customer inquiries and resolved complaints efficiently, ensuring satisfaction and loyalty.
- Trained new staff on restaurant protocols and best practices for customer engagement.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Coordinated with management on promotional events to boost customer turnout and engagement.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
Education
High School Diploma -
Emery Adult Learning Centre
06-2009
Skills
- Steady job performance
- High-quality client service
- Cash management
- Customer engagement
- Exceptional customer service
- Hospitality service expertise
- Customer service
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
Aramark
09.2014 - Current
Customer Server
El Rancho Restaurant
07.2003 - Current
High School Diploma -
Emery Adult Learning Centre
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