Yadira Morales
Vaudreuil-Dorion,Canada
Summary
Dedicated to delivering outstanding customer satisfaction through exceptional service and unparalleled support, with strong proficiency in customer service best practices. Skilled in identifying and implementing innovative solutions to effectively meet diverse customer needs. Collaborative team player with robust organizational skills, capable of managing multiple projects simultaneously while maintaining a high level of accuracy. Highly effective in prioritizing tasks and consistently meeting deadlines, ensuring operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MB Global Foods
01.2022 - Current
- Directed SAP-based Order Entry operations to ensure timely and precise handling of customer orders.
- Managed customer claims and addressed concerns to guarantee satisfaction.
- Processed samples and created Shipping Documents such as AWB and Bill of Lading, coordinating with Logistics and Couriers, verifying compliance with relevant regulations and confirming delivery dates to customers.
- Monitored containers to confirm on-time delivery. Working closely with Logistics and Sales Departments.
- Delivered Weekly Reports to customers, providing updates on Open Orders, tracking information. This required strong attention to detail, gathering and analyze data and proficiency in report writing
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Intertape Polymer Group
01.2019 - 01.2022
- Process accounts orders including order entry to final invoicing.
- Respond to customer inquiries in a timely manner via e-mail, phone or fax.
- Interact with production and shipping teams to coordinate production schedule.
- Verify availability by product number or description.
- Coordinate with carrier container details, transportation and shipping paperwork for international exports.
- Provide customer assistance such as expected delivery time, purchase order follow ups and general billing questions.
Customer service – cashier / MCSA
Best Buy, Vaudreuil-Dorion
01.2015 - 01.2019
- Make transactions and balance cash and receipts to all store cash registers
- Open and close the store as needed
- Prepare online special orders
- Helped customers with their needs
- Carry out monthly Health/Security inspection
- Submit Best Buy credit card applications
- Responsible for product deliveries
- Sell Best Buy products and extended warranties
Education
Bachelor of Arts -
Music Conservatory – Jose White
01.2008
Skills
- SAP, AS400 , Microsoft Word, Microsoft Excel, Microsoft Outlook
- Administrative support
- Excellent attention to detail
- Client relations
- Data entry
- Critical thinking
- Customer service
- Active listening
- Relationship building
- Complaint handling
Languages
English, French, Spanish
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
MB Global Foods
01.2022 - Current
Customer Service Representative
Intertape Polymer Group
01.2019 - 01.2022
Customer service – cashier / MCSA
Best Buy, Vaudreuil-Dorion
01.2015 - 01.2019
Bachelor of Arts -
Music Conservatory – Jose White