Yadira McKenzie
San Bernardino
Summary
Dynamic administrative professional with extensive experience at San Bernardino City Unified School District, excelling in records retrieval and database entry. Proven ability to enhance operational efficiency and maintain confidentiality while managing multiple tasks. Recognized for strong verbal communication skills and a commitment to supporting team objectives through effective coordination and problem-solving. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Clerk I
San Bernardino City Unified School District
09.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
Clerk II
San Bernardino City Unified School District
06.2023 - 08.2024
- Input data into spreadsheets and databases.
- Supported staff on special assignments.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
Parent Volunteer Worker
San Bernardino City Unified School District
11.2022 - 06.2023
- Recruited new parent volunteers or organized workload to cover demand.
- Promoted student development and engagement by helping organize special activities.
- Partnered with school administration to improve outreach to students and parents.
- Maintained productive, efficient approach to all tasks.
Receptionist/Floor Supervisor
Western Dental & Orthodontics
11.2007 - 03.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped patients complete necessary medical forms and documentation.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Citrus High School
Fontana, CA06-2007
Skills
- Records retrieval
- Database entry
- Bookkeeping
- Research
- Confidentiality
- Mail handling
- Administrative tasks
- File maintenance
- Prioritization
- Verbal and writing communication
- Filing systems
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk I
San Bernardino City Unified School District
09.2024 - Current
Clerk II
San Bernardino City Unified School District
06.2023 - 08.2024
Parent Volunteer Worker
San Bernardino City Unified School District
11.2022 - 06.2023
Receptionist/Floor Supervisor
Western Dental & Orthodontics
11.2007 - 03.2015
High School Diploma -
Citrus High School
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