Yadira Alayo
Toronto,ON
Summary
Detail-oriented professional with a strong background in customer service and quality assurance. Skilled in data entry and coordination, with a track record of training staff and improving operational processes to enhance service delivery.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Patterned Concrete Ontario
Toronto
04.2021 - Current
- Resolved customer inquiries promptly, ensuring high satisfaction levels.
- Managed order processing and tracking using internal CRM software.
- Collaborated with sales team to address client concerns effectively.
- Trained new staff on customer service protocols and best practices.
- Led initiatives to streamline communication between departments for efficiency.
- Implemented process changes that improved response times and accuracy in issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Health and Safety Officer
Patterned Concrete Ontario
04.2021 - Current
- Conducted safety audits to ensure compliance with regulations and company policies.
- Developed training programs for staff on health and safety protocols.
- Implemented corrective actions to address identified safety hazards effectively.
- Collaborated with management to enhance workplace safety culture and practices.
- Monitored incident reports, identifying trends to improve preventive measures.
- Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
- Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Laboratory Assistant
Magna Exteriors
10.2013 - 04.2021
- Conducted routine laboratory tests to ensure quality control and compliance with safety standards.
- Assisted in the preparation and maintenance of laboratory equipment and supplies for experiments.
- Documented experimental procedures and results accurately to support research initiatives.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Education
Associate of Applied Science - Quality Assurance/ Quality Control
Academic of Applied Pharmaceutical Sciences
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Data collection
- Filing
- Coordination
- Store maintenance
- Account updating
- Quality assurance controls
- Warehousing functions
- Record preparation
Languages
English
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
Portuguese
Elementary
Timeline
Customer Service Representative
Patterned Concrete Ontario
04.2021 - Current
Health and Safety Officer
Patterned Concrete Ontario
04.2021 - Current
Laboratory Assistant
Magna Exteriors
10.2013 - 04.2021
Associate of Applied Science - Quality Assurance/ Quality Control
Academic of Applied Pharmaceutical Sciences