Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yada Hernandez

Santa Clarita

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Waitress/Cashier

Wanya Thai Restaurant
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Waitress/Cashier

Thai Chef Restaurant
06.2023 - 11.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Account & Sales Executive

Aon Thailand (Health Solution)
03.2019 - 03.2022
  • Developed and implemented sales strategies to increase revenue.
  • Achieved higher client retention rates through proactive communication, addressing concerns before they escalate into issues affecting contract renewals or expansions.
  • Collaborated with marketing team to develop targeted campaigns for better prospect engagement.
  • Increased sales revenue by developing and maintaining relationships with key clients.
  • Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for long-term partnerships.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Marketing Associate

Mitsui Sumitomo Insurance
10.2015 - 02.2019
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Education

B.A. in Statistic And Insurance

Chulalongkorn University
Bangkok, Thailand
06-2015

Skills

  • Excellent Communication
  • Interpersonal skills
  • Conflict resolution
  • Teamwork and adaptability
  • Multilingual: Thai(native), English(fluent)
  • Account management
  • Relationship building and management

Certification

Food Handler's Safety Certification

Timeline

Waitress/Cashier

Thai Chef Restaurant
06.2023 - 11.2024

Waitress/Cashier

Wanya Thai Restaurant
10.2022 - Current

Account & Sales Executive

Aon Thailand (Health Solution)
03.2019 - 03.2022

Marketing Associate

Mitsui Sumitomo Insurance
10.2015 - 02.2019

B.A. in Statistic And Insurance

Chulalongkorn University

Similar Profiles

CREATE PROFILE
Yada Hernandez