Yacine Lachal

• Handling incoming products orders by phone, fax and email and enter into system
• Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I.
• Ensure efficient and accurate input of orders using a number of parameters including inventory data, logistics and customer specifications.
• Monitor and follow-up on outstanding orders.
• Handle all other customer requests: samples, orders, product information.
• Write QNOTES when required.
• Maintain open communication with all external and internal customers at all locations.
• Liaison with customers, sales and order coordinators to ensure timely and accurate delivery requests.

• Handling incoming calls from customers responding to inquiries and concerns

• Receiving and coordinating orders over the phone & e-mail

• Pricing jobs & upselling

• Assign technicians to jobs

• Source & qualify new technicians if needed

• Follow up on jobs & report back to clients on a daily basis

• Resolve any issues pertaining to a job / customer invoice

• Adding & Updating Customer info in database as needed

• Providing exceptional customer service to restaurant guests in English and French
• Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

• Be the first point of contact for international students when arriving to
  Canada
  
• Developed extensive knowledge on product offerings of the iCent
  App and provide assistance to students in regards to operating the
  app
  
• Answer any questions the students may have in regards to the
  organizations and the location
  
  
• Provide administrative assistance to the program managers as
  required