Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Websites
References
Timeline
Generic

YACINE BA

Ottawa,Canada

Summary

I am an organized & bilingual (French & English) Project Manager with a strong focus on achieving objectives and deadlines, possessing notable expertise in team management and assuming leadership responsibilities. I have demonstrated exceptional leadership capabilities while overseeing and directing a project manager in the West Africa region.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER

ATOS
Ottawa, Canada
01.2020 - 03.2024
  • Implemented effective communication protocols between internal teams working on different project aspects.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Managed multiple projects with competing deadlines simultaneously.
  • Developed and maintained project plans, timelines, and budgets.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

Account Manager

CBI
06.2019 - 12.2019
  • Drove the organization to remarkable achievements, realizing an exceptional growth rate of 180% over two years.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.

KNOWLEDGE OFFICER , PROGRAM CORDINATOR

SACO CESO
Senegal
01.2015 - 01.2016
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Monitored and reported on operational performance metrics.
  • Directed the allocation of resources for project and operational needs.
  • Facilitated stakeholder meetings to align on strategic initiatives.
  • Identified needs of customers promptly and efficiently.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Project Manager, Client Services

NEUROTECH
Dakar
01.2013 - 01.2015
  • Solicited feedback from customers on their experience with products or services.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Resolved customer complaints in a timely manner.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Ensured compliance with industry regulations when dealing with clients.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Analyzed client data and identified opportunities for growth.
  • Presented product features and advantages to potential customers during sales meetings.
  • Monitored competitor activities to stay ahead of the competition.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Created comprehensive reports on account performance and presented them to senior management.

Education

Some College (No Degree) - SERVICE A LA CLIENTELE

COLLEGE LA CITE
Ottawa, ON
08-2024

MASTER DEGREE PROJECT MANAGEMENT -

BEM
DAKAR, SENEGAL
01.2016

High School Diploma (Bac) -

High School Lamine Gueye Lamine
DAKAR, SENEGAL
01.2004

Skills

  • Project Management
  • Strategic Planning
  • Data Analysis
  • Project tracking
  • Business Analysis
  • Project scope analysis
  • Budgeting and forecasting
  • Cross-Functional Collaboration
  • Budget Control
  • Stakeholder Communications
  • Microsoft Office Suite expert
  • Conflict Management

Certification

  • GOOGLE DATA ANALYST ADVANCED CERTIFICAT (Coursera, online certificate) 2024
  • GOOGLE PROJECT MANAGEMENT CERTIFICAT (Coursera, online certificate) 2024
  • GOOGLE DATA ANALYST PROFESSIONAL CERTIFICAT (Coursera, online certificate) 2023
  • BUSINESS ANALYSIS AND PROCESS MANAGEMENT (Coursera, online certificate) 2023
  • AWS PARTNER: FOUNDATION (Business) 2022

Volunteer Experience

  • The Art of Leadership Ottawa, Canada 2024
  • World Skills Ottawa, Canada 2024
  • Tulip Festival (Team Red) Ottawa, Canada 2024
  • Lions Club International: Dakar Senegal: 2014-2024
  • Lions Club Dakar Evolution
  • Leo Club Dakar Lumière2010-2014

Languages

English
Full Professional
French
Native/ Bilingual

Websites

References

References available upon request.

Timeline

PROJECT MANAGER

ATOS
01.2020 - 03.2024

Account Manager

CBI
06.2019 - 12.2019

KNOWLEDGE OFFICER , PROGRAM CORDINATOR

SACO CESO
01.2015 - 01.2016

Project Manager, Client Services

NEUROTECH
01.2013 - 01.2015

Some College (No Degree) - SERVICE A LA CLIENTELE

COLLEGE LA CITE

MASTER DEGREE PROJECT MANAGEMENT -

BEM

High School Diploma (Bac) -

High School Lamine Gueye Lamine

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