Summary
Overview
Work History
Education
Skills
References
Further Courses
Timeline
Generic

Yaa Serwaa

Etobicoke,Toronto

Summary

Experienced banking professional with superior attention to details and result oriented. Dedicated to maintaining optimal security and customer satisfaction while meeting set targets.Well versed in cash handling, balancing withdrawals, loan processing and inventory management

Overview

12
12
years of professional experience

Work History

Remittance Operations Officer

Consolidated Bank Ghana
Etobicoke, Ontario
04.2023 - 05.2025
  • Processing of accurate and timely back office transactions with respect to branch teller set-ups
  • Reconciliation and settlement of internal and external Money Transfer Organization General Ledger
  • Anticipating, understanding and responding to the needs of internal and external customers
  • Backing up colleagues within the back office space in their absence or as and when needed
  • Checking the daily bank statement and maintaining adequate account balance of Money Transfer Organizations
  • Processing of outward and inward transfers

Bank Teller

Consolidated Bank Ghana
03.2018 - 03.2023
  • Reconciling cash withdrawals and resolved discrepancies.
  • Counting and packaging currency and coins.
  • Auditing fellow teller currency to contribute to dual-control procedures.
  • Educating customers on use of banking website and mobile apps.
  • Assisting customers with compromised debit cards and issued new credentials.

Bank Teller

The Beige Bank (defunct)
05.2017 - 01.2018
  • Assisting customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Recognizing needs and referrals to appropriate representative or line of business for cross-sell or service opportunities.
  • Building and strengthening customer relationships by leveraging excellent interpersonal and communication skills.
  • Answering customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Reconciling cash withdrawals and resolved discrepancies.

National Service

Omnibank Ghana Limited
09.2016 - 08.2017
  • Restocking supplies and submitting purchase orders to maintain stock levels.
  • Executing record filing system to improve document organization and management.
  • Answering multi-line phone system, routing calls, delivering messages to staff.
  • Updating spreadsheets and databases to track, analyzing and reporting on performance and sales data.
  • Booking airfare, hotel and ground transportation to coordinate office travel.

Intern

Bayport Financial Services
06.2013 - 08.2013
  • Rendering frontline services to customers
  • Completing research, compiled data and assisting in timely reporting.
  • Liaising with clients to assess needs and responding to inquiries.
  • Sorting, organizing and maintaining files.

Education

BSc - Business Administration (HRM)

Ghana Technology University College

General Arts -

Apam Senior High School

Skills

  • Intrinsically motivated
  • Team player
  • Client delivery
  • Capacity to work under minimum supervision
  • Interpersonal skills
  • Innovative
  • Well disciplined
  • High level of integrity
  • Cross Selling Expertise

References

  • Boyd Donkor, Retired Assistant Director, Banking Supervision Department, Bank of Ghana, boyddonkor@yahoo.co.uk, 0203147555, 0570070019
  • Justina Essandoh,Student Success Liaison, Osilla Institute For Health Personnel Ltd,3654403999

Further Courses

  • Professional Human Resource with HR certification center, Completed
  • National HR Mentorship with HR certification, Completed

Timeline

Remittance Operations Officer

Consolidated Bank Ghana
04.2023 - 05.2025

Bank Teller

Consolidated Bank Ghana
03.2018 - 03.2023

Bank Teller

The Beige Bank (defunct)
05.2017 - 01.2018

National Service

Omnibank Ghana Limited
09.2016 - 08.2017

Intern

Bayport Financial Services
06.2013 - 08.2013

BSc - Business Administration (HRM)

Ghana Technology University College

General Arts -

Apam Senior High School

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Yaa Serwaa