Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

YAA AKOMAA

Brampton,Canada

Summary

Dedicated and service-oriented professional with a passion for providing legendary customer service in a call center environment. Experienced in handling high-volume inbound calls and resolving inquiries promptly and professionally. Bilingual in English and Twi with exceptional interpersonal skills and a proven track record of exceeding customer expectations. Eager to leverage my skills and experience as a Customer Service Representative in the Claims Department.

Overview

8
8
years of professional experience

Work History

Cashier

Woodbine Entertainment Casino
Rexdale, Canada
05.2023 - 11.2024
  • Conducted pre-shift meetings and planned weekly shift meeting topics
  • Engaged guests to ensure quality checks were performed and gained feedback on the food and service experience
  • Executed the daily staffing schedule and organized work assignments
  • Provided training, coaching, and assistance to team members in all aspects of the operation
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.

Building Custodian

West Parry Sound Health Centre
Parry Sound, Canada
09.2022 - 11.2022
  • Utilized knowledge of company policies, products, and services to provide quality customer service and resolve inquiries promptly
  • Handled a high volume of inbound calls while maintaining low hold times and documenting files accurately
  • Acted as a knowledge leader within the team and assisted in training new employees
  • Collaborated with internal departments to ensure efficient resolution of customer issues and escalations
  • Participated in ad hoc projects and initiatives as assigned by management

Baggage Handler

Menzies Aviation Airport
Mississauga, Canada
04.2022 - 09.2022
  • Provided legendary customer service to both external and internal clients in a call center environment
  • Acted as a knowledge leader on policies, products, services, and initiatives
  • Ensured daily call center metrics were met while handling a high volume of inbound calls
  • Documented files in a clear and concise manner and maintained low hold times
  • Investigated delayed baggage reports and provided timely updates to guests
  • Coordinated baggage swaps and managed bulk outs during IROP flights
  • Communicated with ground handlers regarding departing/arriving baggage and arranged for baggage sweeps
  • Managed lost item reports and found item inventory
  • Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.

Personal Support Worker (PSW)

Spectrum Health Care
Mississauga, Canada
05.2021 - 12.2021
  • Provided personal care and assistance with activities of daily living in personal residences or facilities
  • Assessed, anticipated, and responded to the changing needs of patients
  • Performed delegated tasks under the supervision of a Home Support Supervisor
  • Traveled within the assigned region between patients’ residences or facilities
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Prepared meals according to dietary needs of individuals served.

Picker Packer

NLS
Brampton, Ontario
02.2019 - 09.2020
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Organized stock on shelves in an orderly fashion for efficient retrieval.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Used handheld scanners to key in data for packages.
  • Labeled boxes and placed in outbound collection areas.

Customer Service Representative

AFROCAN Supermarket
Brampton, Canada
05.2017 - 10.2018
  • Handled payments and cash/card transactions for customers
  • Maintained a clean work environment to ensure cleanliness and order
  • Answered any inquiries or questions in addition to assisting customers with identifying certain products and directing them to the appropriate section

Education

Personal Support Worker Certificate -

Mohawk College
Hamilton, ON
01.2021

Flight Services Program -

Seneca College
Markham, ON
01.2018

Highschool Diploma -

St. Marguerite D’Youville Secondary School
Brampton, ON
01.2015

Skills

  • Bilingual (English & Twi)
  • Exceptional customer service skills
  • Quick Learner and Adaptable
  • Strong Organizational Skills
  • Results-Oriented and Deadline-Driven
  • Superior Interpersonal Skills
  • Excellent Communication Skills
  • Ability to Work Autonomously
  • Strong Multitasking Abilities
  • Proficient in Microsoft Office Suite
  • Customer assistance
  • Point of sale operation
  • Product restocking
  • Customer service

References

Available upon request

Timeline

Cashier

Woodbine Entertainment Casino
05.2023 - 11.2024

Building Custodian

West Parry Sound Health Centre
09.2022 - 11.2022

Baggage Handler

Menzies Aviation Airport
04.2022 - 09.2022

Personal Support Worker (PSW)

Spectrum Health Care
05.2021 - 12.2021

Picker Packer

NLS
02.2019 - 09.2020

Customer Service Representative

AFROCAN Supermarket
05.2017 - 10.2018

Personal Support Worker Certificate -

Mohawk College

Flight Services Program -

Seneca College

Highschool Diploma -

St. Marguerite D’Youville Secondary School

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