Y0RUSALEM TESFAZGHI HAILEMARIAM
Toronto,ON
Summary
Dynamic hospitality professional with a proven track record in enhancing customer satisfaction at Clasic through exceptional service and communication. Proficient in operating point-of-sale systems and managing transactions accurately, bringing strong time management and interpersonal skills to foster positive customer relationships.
Overview
3
3
years of professional experience
Work History
Waitress
Classic dinner
Kampala
02.2022 - 03.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Cashier
Zebasil Restaurant
Kampala Uganda
03.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Collected payments and provided accurate change.
Education
High School Diploma -
Secondary High School
ERITREA07-2016
Skills
- Hospitality service expertise
- Active listener
- Strong communication and interpersonal skills
- Work ethic & creative
- solid team sprit
- time management
Timeline
Waitress
Classic dinner
02.2022 - 03.2024
Cashier
Zebasil Restaurant
03.2021 - 01.2022
High School Diploma -
Secondary High School
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