Xyrah Balangue
West Covina
Summary
Political Science graduate with proven experience in leadership, research, and community engagement through campus and volunteer roles. Recognized for adaptability, effective communication, and the ability to build consensus in diverse environments. Preparing for law school with a commitment to public service and legal advocacy.
Overview
3
3
years of professional experience
Work History
Community Assistant
University of La Verne
01.2022 - 06.2024
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Managed digital and physical office records and used tools to track trends and report on metrics.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
Ambassador/Team Leader
University of La Verne
08.2022 - 06.2023
- Served as organization ambassador at various charity events, promoting the mission and values of voting.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Promoted civic participation through peer outreach, education campaigns, and community engagement events.
- Supervised and trained volunteers, delegating tasks and mentoring student leaders.
- Developed strategies to increase voter awareness and turnout, reinforcing democratic engagement.
Customer Service Representative
CitiStaff
11.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and resolving discrepancies.
- Created and maintained detailed database to develop promotional sales.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Promptly responded to inquiries and requests from prospective customers to ensure satisfaction and foster positive service experience.
- Promoted from warehouse operations to customer-facing role within a week, reflecting adaptability and strong work performance.
Education
Bachelor of Arts - Political Science
University of La Verne
La Verne, CA05-2025
Skills
- Legal/political research
- Critical thinking
- Data interpretation
- Problem-solving
- Time management
- Organizational skills
- Team leadership
- Active listening
- Microsoft Office Suite
- Social media outreach/campaign tools
- Verbal and written communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Ambassador/Team Leader
University of La Verne
08.2022 - 06.2023
Community Assistant
University of La Verne
01.2022 - 06.2024
Customer Service Representative
CitiStaff
11.2021 - 01.2022
Bachelor of Arts - Political Science
University of La Verne
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