Xylina Alcala

• Conducted thorough audits of tax returns, identifying errors, reviewing and analyzing for compliance with federal regulations.
• Individually resolve discrepancies in taxpayer accounts efficiently, supporting the audit process by meticulously examining financial statements and recommending corrective actions.
• Conducted outgoing call audits to assess interaction quality, accuracy and service success. Establishing trust with taxpayers while displaying professionalism, competence, and empathy in all interactions to assist and assure taxpayers in understanding their obligations and resolving inquiries effectively.
• Contributed to a positive work environment through effective teamwork and collaboration with colleagues to reduce case backlog by prioritizing tasks and efficiently managing workload.

• This is a time-limited appointment or temporary promotion. Position also held March 2021 - July 2021.
• Supported senior management with administrative tasks, enhancing overall productivity.
• Managed office operations, optimizing workflows and improving administrative efficiency.
• Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
• Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to management.

• Organized the digital filing systems for increased accessibility of taxpayer records, resulting in time savings for staff members searching for specific documents.
• Streamlined communication between departments by establishing effective protocols for sharing information about taxpayer accounts.
• Provided support during audits by gathering necessary documentation and preparing accurate reports for review.
• Managed caseload efficiently, prioritizing tasks to meet deadlines while maintaining attention to detail.

• Dual position: Remittance Processing System (RPS) - Accounts Receivable and 1040 tax returns - Data Entry.
• RPS duties consisted of processing all incoming checks and/or money orders received by data entry and running them through the MICR (magnetic ink character recognition) which scanned and saved into the database, updating the taxpayers account to reflect payment received.
• 1040 tax return duties consisted of data entry of the 1040 form, as well as all Schedules, and additional Forms attached into the ISRP (Integrated Submission and Remittance Processing)System for original entry process.
• Processed high volumes of data with precision and attention to detail while following established procedures to enter and process data correctly, completing with accuracy and efficiency.

New Hire Training duties:

• Orientation: Recited manuals of Rules and Regulations, Leave Policies, FLSA, Security, Confidentiality of work and Employee Benefits.
• Conducted lessons pertaining to the course material while delivering dynamic presentations to facilitate learning and retention among the new hires.
• Provided one-on-one sessions to help individuals reach their full potential and understanding of the lessons.

Return To Duty Refresher Training - Seasonal Employees - duties:

• Refresh employees on changes made to the IRM (Internal Revenue Manual), Tax Law updates and change made to Schedules and Forms.
• Signed off on employee refresher training testing score in order to release employees from refresher training.

• This is a time-limited appointment or temporary promotion. Position also held March 2007 - June 2007.
• Oversaw daily data entry operations, ensuring high accuracy and efficiency across the teams workflow. Providing on the job training to enhance skill set and improve overall team performance.
• Successfully maintained compliance with regulations through diligent monitoring of team performance and adherence to established guidelines. Ensured continuous improvement within the team through ongoing performance feedback sessions and professional development opportunities.

Classroom Instructor Training - CIT.

• Lesson planning: how and where to gather all necessary information needed. Time management during each lesson. Technical training on how to enhance employee skills and knowledge.
• Created instructional material plan utilizing confirmed research and data for effective learning experiences. Performed a 15 and a 40 minute lesson of the created plan.
• Received Certificate for CIT Completion. Certified as IRS Instructor after first lesson I taught in New Hire Training in 2008.