Xunaxi Alcala
Fontana
Summary
Transitioning from office environments where skills in multitasking and customer service were developed. Managing schedules and resolving issues efficiently. Seeking to leverage these abilities in new fields to contribute positively and ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Transit Physical Therapy
07.2023 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Verified Insurance eligibility and benefits for patients through provider services
- Handled incoming referrals for new patients
- Responded to inquiries from callers seeking information.
- Translated for Spanish speaking patients
- Processed patient paperwork while maintaining HIPPA
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and payment reports
Desk Receptionist
Fast Break Youth Basketball
03.2022 - 04.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA12-2024
High School Diploma -
Summit High School
Fontana, CA05.2022
Skills
- Teamwork and Collaboration
- Bilingual
- Customer Service
- Active Listening
- Problem Solving
- Payment Processing
- Computer Skills
- Verbal and Written Communication
- Patient and Understanding
- Research Skills
Languages
English
Full Professional
Spanish
Professional
Timeline
Front Office Assistant
Transit Physical Therapy
07.2023 - 03.2025
Desk Receptionist
Fast Break Youth Basketball
03.2022 - 04.2023
Associate of Arts - Psychology
Chaffey College
High School Diploma -
Summit High School
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