Xueyin Zhu

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• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Provided timely tableside assistance to guests requiring additional condiments or utensils.

• Kept classroom organized, clean and safe for students and visitors.
• Developed innovative lesson plans to engage students in English language learning.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.