Xueyi Wang
Victoria,BC
Summary
highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
Ecolux
01.2017 - 06.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Manager of Business Development and Sales
Easyfm Investment Inc.
06.2010 - 01.2015
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Developed comprehensive sales training materials and tools that enabled new hires to quickly adapt and contribute effectively.
- Created customer loyalty programs to increase repeat business.
Customer Service Manager
Famous Wok
Saskatoon, SK
06.2010 - 12.2014
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Processed orders and sent to kitchen employees for preparation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service
Umi Sushi
Hamilton, Ontario
06.2013 - 07.2014
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
customer service
Manchu Wok
Saskatoon, SK
04.2008 - 02.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Arts - Accouting
University of Saskatchewan
Saskatoon, SK06.2010
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Networking
- Adaptability to Change
- Paperwork Processing
- Customer Service
- Customer Relationship Building
- Relationship Building
Languages
English
Professional Working
Certification
- food safety handling certificate
Additional Information
finished BC housing association 40 points classes including BC coding
Timeline
Sales Agent
Ecolux
01.2017 - 06.2019
Customer Service
Umi Sushi
06.2013 - 07.2014
Manager of Business Development and Sales
Easyfm Investment Inc.
06.2010 - 01.2015
Customer Service Manager
Famous Wok
06.2010 - 12.2014
customer service
Manchu Wok
04.2008 - 02.2010
Bachelor of Arts - Accouting
University of Saskatchewan
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