Xueya Zhen

● Delivered high-quality service to 200+ international travelers daily.

● Balanced multitasking in a fast-paced environment while maintaining customer satisfaction.

• Oversaw inventory and stock levels to ensure smooth bar operations.

● Prepared and served premium cocktails, wine, and spirits to diverse clientele.

• Planned and coordinated special events to boost customer numbers and profits.
• Provided attentive, personalized service to enhance customer experience.

● Designed and served customized omakase menus using seasonal ingredients.

● Educated guests on traditional Japanese cuisine, improving guest appreciation.

● Maintained fine-dining presentation and service standards.

● Assisted clients with software updates and troubleshooting.

● Provided clear explanations to ensure customer understanding.

• Supported daily administrative operations, filing, and customer communication

● Delivered accurate, timely service in a high-volume restaurant.

● Managed table flow and minimized wait times.

• Addressed and resolved customer complaints professionally.

● Processed 200+ financial transactions using Eclipse & Concierge.

● Handled customer inquiries with professionalism, increasing satisfaction.

● Guided clients to financial services and resources as needed.