Xue Lu Ruby Qin
North York,ONT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent communication and written skills in English and Chinese (Mandarin and Cantonese).
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
Peter T. Lam Associates
Toronto
02.2021 - Current
- Answer multi-line phone system, routing calls, delivering messages to consultant and greeting visitors.
- Manage incoming correspondence and respond to client enquiries to reduce time spent on processing and responding.
- Manage correspondences and information updates with Immigration, Refugee and Citizenship Canada
- Prepare and submit applications for temporary and permanent immigration cases
- Execute record filing system to improve document organization and management.
- Perform other general clerical and administrative duties such as managing schedules, organizing virtual meetings, office supply procurement etc. as required by supervisor.
Operation and Administration Manager
SINO IC Leasing Co. Ltd, CFIG Holdings Limited
01.2016 - 03.2020
- SINO IC is initiated by the National Integrated Circuit Industry Investment Fund in Sep 2015 and has a total asset exceed 7 billion USD and 200+ employees worldwide as of Dec 2021
- CFIG Holdings Limited is the overseas finance and operation center of SINO IC
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Designed and optimized 10+ administrative procedures for subsidiaries and persuaded headquarter CFO to adopt petty cash as payment for routine office administrative expenses for overseas subsidiaries, eliminating late charge by 100%
- Trained five administrative assistants in headquarter and subsidiaries during company expansion, ensuring that they pay explicit attention to company policies and minute details
- Collaborated with company secretaries and external lawyers with the drafting and signing of +100 board resolutions for overseas subsidiaries within the time limit set by the government.
Operations Officer/Assistant Project Manager
Bank of China
07.2011 - 11.2015
- Bank of China (Hong Kong) Limited (HKEX code: 2388) is one of the largest listed companies and commercial banking groups in Hong Kong with 384 billion USD total assets and 200+ branches in Hong Kong and Southeast Asia
- Facilitated the design and implementation of Productivity Monitoring and Reporting Program spanning 10 functional divisions engaging 100+ operational processes and 1600+ employees, reducing staff overtime by 10%
- Tracked 100K of daily operational data and prepared weekly and monthly reports to help operation managers identify business trends and adjust manpower accordingly
- Administered 3 ISO9001-2015 QMS internal audits in 15 operational processes, identified disparities with operation manuals and monitored progress of rectification implementation
- Coordinated 30+ Lean Six Sigma Yellow Belt and Green Belt internal training sessions for 600+ employees
Education
Diploma- Immigration Consultant -
Anderson College of Health, Business And Technology
06.2020 - 02.2021
ISO 9001 Quality Management System Lead Auditor - undefined
SGS Academy, Hong Kong Lean Six Sigma Green Belt - undefined
No Degree -
Kong Bible Research And Education Centre
08.2013 - 06.2014
Master of Economics - undefined
City University of Hong Kong
09.2010 - 06.2011
Bachelor of Business Administration - undefined
The University of Hong Kong
09.2006 - 07.2010
Skills
Process optimization
Office administration
Meeting minutes
Spreadsheet management
Executive presentations
Multi-line phone proficiency
Supervising staff
Policy and procedure modification
Statistical data gathering
Strategic planning
Business correspondence
Documentation and control
Recordkeeping
Filing and data archiving
Conference planning
Time management
Records management
Internal communications
Workflow planning
Multi-line Telephone Systems
Letter preparation
Paperwork drafting
Project Management
Customer and client relations
Business administration
Administrative support
Timeline
Administrative Assistant
Peter T. Lam Associates
02.2021 - Current
Diploma- Immigration Consultant -
Anderson College of Health, Business And Technology
06.2020 - 02.2021
Operation and Administration Manager
SINO IC Leasing Co. Ltd, CFIG Holdings Limited
01.2016 - 03.2020
No Degree -
Kong Bible Research And Education Centre
08.2013 - 06.2014
Operations Officer/Assistant Project Manager
Bank of China
07.2011 - 11.2015
Master of Economics - undefined
City University of Hong Kong
09.2010 - 06.2011
Bachelor of Business Administration - undefined
The University of Hong Kong
09.2006 - 07.2010