XUELING （LIZ） WANG
Edmonton,AB
Summary
Flexible and hardworking luxury hospitality and retail professional with strong leadership and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and drive results.
Overview
11
11
years of professional experience
Work History
EXPERT CLIENT ADVISOR
LOUIS VUITTON
08.2019 - 06.2022
- Out-performing sales KPIs over past 3 years
- Sales of $2.9 million plus over a 10-month period
- Self-motivated, positive, and high performing salesperson
- Greeted customers and helped with product questions, selections, and purchases
- Maintained and developed clientele through relationship-building and strategic marketing
- Offered each customer top-notch, personal service to boost sales and increase customer satisfaction
- Provided leadership and coaching for the sales team through continuous constructive sales-analysis and critiquing
- Answered questions about store policies and addressed customer concerns
- Maintained a clean sales floor and straightened and faced merchandise
- Used Xstore system to process sales, returns, out-of-region sales, and giftcard activations
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs
- Performed analysis on team sales results and presented to applicable teams and management
- Monitored sales floor and merchandise displays to create a presentable condition, often taking corrective action such as restocking or reorganizing products
- Responsible for training in women’s ready-to-wear product line
- Communicated relevant feedback and reporting to upper management
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer
- Supported loss-prevention goals by monitoring behavior
- Logged reports, expenses, receipts, and sales documents into digital database
CLIENT ADVISOR
LOUIS VUITTON
08.2018 - 08.2019
- Maintained knowledge of current and upcoming products
- Greeted customers and helped with product questions, selections, and purchases
- Ensured that personal goals, cross sales, and category goals were exceeded
- Helped customers complete purchases, locate items, and style outfits
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Maintained and grew strong clientele base
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Built strong sales targets and exceeded sales KPIs
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Created and maintained positive and motivating work environment
- Used POS system to process sales, returns, and gift card activations
- Issued receipts and processed refunds, credits, or exchanges
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Completed physical inventory counts each month.
SERVICE TEAM LEAD
BURBERRY
07.2017 - 04.2018
- Provided leadership and coaching for the sales team through competency and commitment
- Drove team revenue totals by bringing in top sales numbers
- Drove team to outperform their sales target
- Responsible for ensuring that all brand standards were met by all associates
- Navigated multiple computer systems expertly to handle customers' sales and service needs
- Offered knowledgeable insight into available products and services, as well as competitor activities to help consumers make informed decisions
- Kept senior managers informed about sales activities, current inventory, and other metrics via timely reports
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base
SALES ASSOCIATE
BURBERRY
07.2016 - 07.2017
- Top sales performer in store, achieved this through relationship with clients to capture repeat business
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
SALES ASSOCIATE
PANDORA
07.2015 - 09.2016
- Organized counter to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
ASSISTANT MANAGER
PUDONG SHANGRI-LA HOTEL
05.2012 - 07.2013
- Responsible for implementing procedures that resulted in high guest retention
- Led a team with front and back house for 15 people
- Carried out day-to-day duties accurately and efficiently
- Trained new employees at front desk operations and food and beverage operations
- Ensured lounge operations complied with corporate standards and delivered outstanding client experience through strong team work and communication
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained excellent attendance record, consistently arriving to work on time
DUTY MANAGER
PUDONG SHANGRI-LA HOTEL
06.2011 - 05.2012
- Liaison between all departments within the hotel to ensure that operations run smoothly and guests are satisfied
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Provided services efficiently and with high level of accuracy
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data
SERVICE LEAD
PUDONG SHANGRI-LA HOTEL
03.2010 - 09.2010
- Worked with hotel guest to ensure their stay was as comfortable and flawless as possible
- Undertook multiple tasks in the executive lounge, such as front desk, concierge, and food and beverage. Ensured daily operations for clients to check-in, check-out, and meals
- Worked flexible hours, night, weekend, and holiday shifts
RECEPTIONIST
PUDONG SHANGRI-LA HOTEL
10.2008 - 03.2010
- Greeted hotel guests, ensured smooth check-in and check-out, and escorted guests to their rooms. 950 hotel-room capacity.
- Kept reception area clean and neat to give hotel guests a positive first impression
- Confirmed appointments, communicated with hotel guests, and updated guests records
- Upsold room types to higher category upon hotel guests check-in and cross-sold other hotel promotions. Maintained top 3 upsold record for two years
- Responded to inquiries from callers seeking information
Education
Hotel Management
Shangri-la Hotel Academy (Zhongshan University)
Zhongshan, Guangdong,China01.2012
Bachelor of Science - Hospitality And Tourism Management
Northeast Forest University
Harbin, Heilongjiang, China06.2008
Bachelor of Arts - English As A Second Language
Northeast Forest University
Harbin, Heilongjiang, China06.2008
Skills
- Competent in MS office, Xstore system, POS systerm, Opera system
- Fluent in Mandarin both oral and written
Timeline
EXPERT CLIENT ADVISOR
LOUIS VUITTON
08.2019 - 06.2022
CLIENT ADVISOR
LOUIS VUITTON
08.2018 - 08.2019
SERVICE TEAM LEAD
BURBERRY
07.2017 - 04.2018
SALES ASSOCIATE
BURBERRY
07.2016 - 07.2017
SALES ASSOCIATE
PANDORA
07.2015 - 09.2016
ASSISTANT MANAGER
PUDONG SHANGRI-LA HOTEL
05.2012 - 07.2013
DUTY MANAGER
PUDONG SHANGRI-LA HOTEL
06.2011 - 05.2012
SERVICE LEAD
PUDONG SHANGRI-LA HOTEL
03.2010 - 09.2010
RECEPTIONIST
PUDONG SHANGRI-LA HOTEL
10.2008 - 03.2010
Hotel Management
Shangri-la Hotel Academy (Zhongshan University)
Bachelor of Science - Hospitality And Tourism Management
Northeast Forest University
Bachelor of Arts - English As A Second Language
Northeast Forest University
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