XUECONG(Ann) HAN
Toronto,ON
Summary
Customer-focused professional with successful 2-year career in customer service sector. Dynamic successful applying customer service skills and sales skills in busy business environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager Assistant
Shinta Japanese BBQ
09.2020 - Current
- Answered incoming phone calls to process requests
- Communicated with customers regarding product information, recommend recording to different choices of menus
- Solve problems and handle complaints to provide satisfactory solutions to customers
- Proactively provide services according to customer preferences and discover customer potential needs
- Actively collect feedback to help improve overall service of company.
Financial Analyst Intern
RBC
07.2021 - 08.2021
- Performed detailed research into RBC's current wealth management products and established Gen Z as potentially important customer group
- Built comprehensive profile for Gen Z customers, consisting of current and future estimates of demographic size
- Analyzed competitive landscape and displayed exhibition of competitor offerings; compiled findings into reports and presentation for senior management.
Operations Assistant
SavvyUni
08.2020 - 04.2021
- Recommend courses and help students with limit resources, promote offline and expand customer base
- Successfully achieved turnover of $10,000 per semester through course coordination and implementation
- Collaborated with potential students during promotional campaigns to facilitate sign-up.
- Managed day-to-day department operations with effective workflow coordination.
Education
Master of Financial Accountability -
York University
Toronto, Canada12.2023
Honours Bachelor of Commerce - Specialization in Finance
York University
Toronto, Canada08.2022
Skills
- Fluency in Mandarin & English
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Consultative Sales
- Customer Service
- Multi-problem solving abilities
Certification
- Bloomberg Market Concepts Certificate | Bloomberg Professional Services, 2022
- Workplace Education Program with a Focus on Financial Analysis Certificate | RBC & Asian Business Management Programs of York University
Timeline
Financial Analyst Intern
RBC
07.2021 - 08.2021
Manager Assistant
Shinta Japanese BBQ
09.2020 - Current
Operations Assistant
SavvyUni
08.2020 - 04.2021
Master of Financial Accountability -
York University
Honours Bachelor of Commerce - Specialization in Finance
York University
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