Xuan Thao ( Emily) Nguyen
HAMILTON,ON
Summary
Customer-focused Food Service Professional with expertise in operational efficiency and team collaboration. Managed cash handling and POS operations while ensuring cleanliness in café environments. Addressed customer inquiries and complaints to enhance dining experiences and uphold service standards.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Barista/Cashier
Starbucks
HAMILTON, ON
01.2025 - Current
- Prepared handcrafted beverages and food items following Starbucks recipes and standards.
- Operated cash register and POS system for Starbucks customer transactions.
- Handled cash, change, and payment methods at Starbucks front counter.
- Greeted customers and provided friendly service throughout Starbucks shifts.
- Maintained clean café surfaces, equipment, and dining areas at Starbucks.
Barista/Cashier
Gongcha
HAMILTON, ON
04.2023 - Current
- Described menu items to customers and suggested appealing products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled complaints with calm communication and professional problem-solving skills.
- Restocked product displays based on demand and projected sales.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Linguistics
York University
Toronto 09.2016 - 09.2020
Skills
- POS system management
- Customer service
- Food safety
- Time management
- Teamwork
- Problem-solving
Certification
- Food handler
- Smart serve
Languages
Vietnamese
First Language
English
Beginner (A1)
A1
Timeline
Barista/Cashier
Starbucks
01.2025 - Current
Barista/Cashier
Gongcha
04.2023 - Current
Bachelor of Arts - Linguistics
York University
09.2016 - 09.2020