Xuanrong Zhang
Vancouver,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.
Overview
1
1
year of professional experience
Work History
Volunteer
University of British Columbia (Asian Studies Department)
Vancouver, British Columbia
06.2024 - 08.2024
- Organized extracurricular activities related to the study of Mandarin Chinese language.
- Established clear behavior expectations to create a conducive Chinese learning atmosphere.
- Provided individualized instruction to each student by encouraging interactive learning.
- Supported school initiatives aimed at improving student achievement.
Intern
Lululemon
Vancouver, British Columbia
05.2024 - 06.2024
- Created an integrated marketing plan and creative brief for Lululemon's newest at-home fitness platform, MIRROR, designed to raise awareness of the product and core values relevant to Lululemon's position within communities.
- Developed a concept for a new digital product or customer experience that Lululemon could implement within the technical athletic apparel space.
- Reviewed the profiles of current Lululemon global ambassadors and create hypothetical profiles for local ambassadors to further Lululemon's new 'Power of Three x 2 Growth Strategy'.
- Calculated key marketing metrics based on data from a recent Lululemon ambassador campaign and communicated findings from the data to the manager.
Investment Banking Online Intern
JPMorgan Chase
Burnaby, British Columbia
06.2023 - 08.2023
- Developed strategic plans to identify and evaluate merger and acquisition opportunities for clients.
- Provided excellent customer service when interacting with clients both before and after an auction event.
- Provided guidance on investment decisions based on current economic trends and forecasts.
- Provided detailed assessment of clients' financial investments through extensive reporting.
Education
Bachelor of Arts - Economics
University of British Columbia
Vancouver, BC04-2026
Skills
- Event Setup
- Volunteer Recruitment
- Relationship Building
- Report Preparation
- Data Analysis
- Computer Skills
- Investment Analysis
- Budgeting and finance
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Timeline
Volunteer
University of British Columbia (Asian Studies Department)
06.2024 - 08.2024
Intern
Lululemon
05.2024 - 06.2024
Investment Banking Online Intern
JPMorgan Chase
06.2023 - 08.2023
Bachelor of Arts - Economics
University of British Columbia
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