Xuanrong Chen
Santa Rosa
Summary
Bilingual individual with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.
Offering solid foundation in customer service and hospitality, ready to learn and grow in dynamic casino environment. Contributes understanding of effective communication strategies and ability to quickly adapt to new challenges. Ready to use and develop strong interpersonal and organizational skills in Retail Saales Manage role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
The UPPO Group LLC
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
Realtor
Allison James Estates and Homes
10.2021 - 10.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Executive Casino Host
River Rock Casino
08.2019 - 01.2021
- Implemented player development strategies, including personalized incentives and rewards programs, to encourage increased visitation frequency amongst top-tier clientele.
- Conducted regular client outreach to maintain relationships and encourage repeat visits from top players.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Collaborated with marketing team to create targeted promotions and events for VIP guests.
- Boosted casino revenue by identifying key players and developing strategies to retain their business.
Casino Host
Pala Casino Spa and Resort
03.2015 - 03.2019
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Negotiated complimentary services such as hotel stays or dining experiences on behalf of guests based on their play history, enhancing overall satisfaction rates among frequent visitors.
- Cultivated an extensive network of contacts within the industry, leveraging these connections to provide unique opportunities for valued clients.
Education
BBA - International Business
University of San Diego
San Diego, CA05-2013
Skills
- Multitasking proficiency
- Exceptional communication
- Staff training and development
- Team management
- Customer service
- Detail-oriented
- Relationship development
- Marketing
- Data analysis
- Excel functions
- Time management
- Excellent communication
Certification
- Real Estate Salesperson License - CA Real Estate Commission.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
General Manager
The UPPO Group LLC
03.2022 - Current
Realtor
Allison James Estates and Homes
10.2021 - 10.2022
Executive Casino Host
River Rock Casino
08.2019 - 01.2021
Casino Host
Pala Casino Spa and Resort
03.2015 - 03.2019
- Real Estate Salesperson License - CA Real Estate Commission.
BBA - International Business
University of San Diego