XUAN HIEU NGUYEN
Saskatoon,SK
Overview
12
12
years of professional experience
Work History
Senior IT Support Specialist
Dai-Ichi-Life Vietnam
02.2017 - 01.2024
- Delivered onsite technical support for 600 employees over phone and in person.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed backup and recovery of data assets to safeguard system availability.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools for on-premises and cloud infrastructure.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
IT Support Specialist
Robert Bosch Engineering And Business Solution VN
02.2017 - 01.2019
- Used ticketing systems to manage and process support actions and requests.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Monitored systems in operation and quickly troubleshot errors.
- Roll out new projects to locations.
IT Helpdesk
Victoria Healthcare International Clinics Vietnam
06.2015 - 01.2017
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Collaborated with team members to identify areas for process improvement and implement changes accordingly.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
IT Support Specialist
American International School
02.2012 - 05.2015
- Created help desk tickets, troubleshot and resolved desktop issues for 800 employees and students.
- Loaded software, granted permissions, and configured hardware for new employees or students.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees according to internal policies on standardized software and security deployments.
Education
Bachelor of Science - Networking
HUFLIT
Ho CHi Minh01.2012
Skills
- AWS
- Office 365
- Linux
- Printer troubleshooting
- Hardware Deployment
- Server Management
- Incident Management
- User Training
- Project Management
- Network Configuration
- Problem Solving
- Backup and recovery
Private Page
www.linkedin.com/in/hieunguyen412
PERSONAL INFORMATION
Title: IT Support Specialist / System Administrator
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Senior IT Support Specialist
Dai-Ichi-Life Vietnam
02.2017 - 01.2024
IT Support Specialist
Robert Bosch Engineering And Business Solution VN
02.2017 - 01.2019
IT Helpdesk
Victoria Healthcare International Clinics Vietnam
06.2015 - 01.2017
IT Support Specialist
American International School
02.2012 - 05.2015
Bachelor of Science - Networking
HUFLIT
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