Xochitl Reyna
Starbucks
Santa Ana,CA
2
Languages
1
Certification
13
years of professional experience
To obtain an entry level position in which my professional and personal experience can help my employer.
Work History
Barista
2 Years 2 Months- Crafted high-quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels, ensuring stock availability for peak service times.
Sales Associate
4 Years 5 Months- Trained team members on RQ4 system to enhance operational efficiency
- Provided customer support by addressing inquiries and resolving issues.
- Educated customers on phone specifications, technology, and current promotions to support informed purchasing decisions
- Conducted training sessions for sales advocates to enhance product knowledge.
Store Manager
3 Years 5 Months- Provided customer service support to address inquiries and resolve issues
- Trained team members on RQ4 system to ensure efficient operations
- Educated customers on phone specs, technology, and current promotions to drive informed purchasing decisions
- Conducted training sessions for sales advocates to improve product knowledge
Sales Associate
4 Months- Processed customer transactions at the cash register
- Assisted customers with product selection on the sales floor
- Arranged and maintained product displays to enhance visual appeal.
- Retail Experience
Sales Associate
5 Months- Processed customer transactions efficiently
- Assisted customers with product selection
- Retail Experience
Education
No Degree - Liberal Arts
Skills
Attention to detail
Customer engagement
Bilingual (Spanish & English)
Beverage customization
Problem-solving
Cash handling
Opening procedures
Team player
Friendly and outgoing
Certification
Food Handlers
Qualifications
10+ years of Customer Service Experience. Bilingual in English and Spanish.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
01.2024 - 03.2026Read More
Sales Associate
Verizon Wireless
08.2018 - 01.2023Read More
Store Manager
Cricket Wireless
08.2014 - 01.2018Read More
Sales Associate
Payless Shoe Source
01.2014 - 05.2014Read More
Sales Associate
Hermies Island
08.2013 - 01.2014Read More
Santa Ana College
No Degree from Liberal Arts
Read More