Xochitl Palmas Arcos
Sacramento
Summary
Dynamic and dedicated Medical Assistant with experience at WellSpace Health, skilled in HIPAA compliance and customer service. Proven ability to enhance patient experiences through effective communication and teamwork. Adept at multitasking and maintaining organization in fast-paced environments, ensuring high-quality care and efficient clinic operations.
Overview
4
4
years of professional experience
Work History
Crew Member
KFC
05.2021 - 11.2021
- Assisted in preparing and cooking menu items according to KFC standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Utilized cash register for processing transactions accurately and efficiently.
- Learned food safety protocols to maintain high hygiene standards in food preparation.
- Adapted quickly to changing tasks and responsibilities in a fast-paced environment.
- Stocked inventory supplies, ensuring availability of essential items for daily operations.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Team Member
El Pollo Loco
01.2022 - 02.2023
- Prepared and served food items according to quality standards.
- Ensured cleanliness and organization of workstations for optimal efficiency.
- Assisted with customer inquiries, providing friendly and prompt service.
- Collaborated with team members to maintain a positive work environment.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
Medical Assistant
WellSpace Health
06.2023 - 05.2024
- Assisted in patient intake procedures, ensuring accurate data entry and documentation compliance.
- Coordinated scheduling of appointments, optimizing clinic workflow and enhancing patient experience.
- Administered immunizations and medications under physician supervision, maintaining adherence to safety protocols.
- Educated patients on treatment plans and preventative care measures, fostering informed decision-making.
- Supported clinical staff by preparing examination rooms and organizing medical supplies efficiently.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Cashier
Kikis Chicken Place
11.2024 - 04.2025
- Processed customer transactions accurately and efficiently, ensuring smooth checkout experiences.
- Managed cash register operations, balancing cash drawer at shift end to maintain financial accuracy.
- Assisted customers with product inquiries and recommendations, enhancing overall service satisfaction.
- Collaborated with team members to streamline service procedures, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Medical Assistant
River Bend Medical Associates
04.2025 - 07.2025
- Assisted in patient intake procedures, ensuring accurate data entry and documentation compliance.
- Coordinated scheduling of appointments, optimizing clinic workflow and enhancing patient experience.
- Administered immunizations and medications under physician supervision, maintaining adherence to safety protocols.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Medical Assistant Diploma - Medical Assistant
UEI College
Sacramento, CA06-2023
High School Diploma -
American Legion High School
Sacramento, CA06-2022
Skills
- HIPAA compliance
- Positive attitude
- Customer service
- Medical terminology knowledge
- EMR / EHR (Next Gen & Athena)
- Fluent in English and Spanis
- CPR & BLS certified
- Teamwork and collaboration
- Problem-solving
- Patience and empathy
- Time management skills
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
River Bend Medical Associates
04.2025 - 07.2025
Cashier
Kikis Chicken Place
11.2024 - 04.2025
Medical Assistant
WellSpace Health
06.2023 - 05.2024
Team Member
El Pollo Loco
01.2022 - 02.2023
Crew Member
KFC
05.2021 - 11.2021
Medical Assistant Diploma - Medical Assistant
UEI College
High School Diploma -
American Legion High School