Adelyn Lavonne Centeno Garcia
Pittsburg
Summary
Skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Utilizes strong organizational skills and effective communication to enhance team productivity. Previous experience in managing customer interactions and ensuring a pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Experience in building rapport with guests and ensuring their needs are met promptly.
Professional administrator with proven ability to streamline operations and enhance productivity. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
4
4
years of professional experience
Work History
Administrator
Ivory Enterprises
Pleasanton, CA
11.2022 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and provided all training materials.
- Collaborated with management to identify company training needs and scheduling.
- Authorized, updated, and implemented training procedures.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve and optimize performance.
- Managed daily office operations, ensuring efficiency and organization across departments.
Waitress/Front Desk Receptionist
Doubletree By Hilton
Livermore, CA
05.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Coordinated dining room operations to ensure efficient table turnover and service flow.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Delivered exceptional customer service in a fast-paced dining environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Corporate Trainer
TS California
Pleasanton, CA
12.2022 - 02.2024
- Developed and delivered engaging training programs to enhance employee skills and performance.
- Assessed training needs through surveys and interviews to tailor content effectively.
- Facilitated workshops using interactive methods to promote knowledge retention and application.
- Collaborated with management to align training objectives with organizational goals.
- Evaluated training outcomes through feedback and assessments to ensure effectiveness.
- Conducted follow-up sessions to reinforce learning and address ongoing employee development needs.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Maintained records on attendance and participation.
Front desk clerk
Sure Stay Plus Hotel by Best Western
05.2022 - 08.2022
- Assisting guest with checking in and out as smoothly as possible
- Responding and finding solutions to all guest questions ana requests
- Handling clients money and private information
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
High School Diploma -
DeAnza High School
06-2022
Associate of Science - Psychology
Las Positas College
Livermore, CA2028
Skills
- File Management
- Cash Handling
- Problem-Solving Skills
- Customer Service
- Professional Relationships
- Team Collaboration
Languages
English
Spanish
Timeline
Waitress/Front Desk Receptionist
Doubletree By Hilton
05.2025 - Current
Corporate Trainer
TS California
12.2022 - 02.2024
Administrator
Ivory Enterprises
11.2022 - Current
Front desk clerk
Sure Stay Plus Hotel by Best Western
05.2022 - 08.2022
High School Diploma -
DeAnza High School
Associate of Science - Psychology
Las Positas College