Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mugabo Josaphat

Ottawa,ON

Summary

Experienced in IT Auditing with a broad set of IT skills applicable across different sectors and roles in IT Security and IT in general. I am Enthusiastic, quick to learn, proactive long-term learner and committed to improving life quality on the individual, institution, and social level.



Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Package Delivery Driver

Intelcom
07.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Graduate Management trainee

Banque Populaire du Rwanda - BPR Atlas Mara PLC
07.2022 - Current
  • IT Auditor in Internal Audit unit where I performed the following activities:
  • Identify weaknesses in the system and create action plan to prevent security breaches
  • Collaborate and create a solid IT infrastructure
  • Devise and implement network security policies and procedures
  • Travel to client sites
  • Conduct training on security features
  • Troubleshoot security network problems
  • Respond to all system and/or network security breaches
  • Plan, implement, monitor, and upgrade security measures for the protection of the organization’s data, systems and networks
  • Participate in the change management process
  • Test and identify network and system vulnerabilities and create counteractive strategies to protect the network
  • Conduct efficient and effective IT audit procedures
  • Communicate complex technical issues in simplified terms to the relevant staff
  • Perform regular audit testing and provide recommendations
  • Review, evaluate and test application controls
  • Provide recommendations and guidance on identified security and control risks
  • Develop a strong understanding of business and system processes.

Driver

Uber Greenlight
06.2022 - 03.2023
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Followed all relevant traffic laws and safety regulations
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions

ABI Support Worker

March Of Dimes Canada
12.2021 - 05.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Experienced in taking blood sugar for senior persons
  • Experience in managing behaviors
  • Able to remain patient and tactful when dealing with difficult customers and stressful situations
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Highly organized, self-motivated, enthusiastic, and dedicated with loyalty to employer
  • Comply to company’s standards, procedures, and policies
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Good computer skills
  • Has valid driver’s license and access to reliable vehicle

Intern

Rwanda Social Security Board, RSSB
07.2020 - 07.2021
  • Internee in Network Administration unit where performed the following activities:
  • To prepare network cables (Straight-through and cross over cables)
  • IP addressing and subnetting
  • Sub netting classes A, B,C networks
  • Routing configuration
  • Routing protocols including RIP,EIGRP,OSPF and static routing
  • Creating Local Area Network(LAN) using Cisco Packet Tracer
  • Detecting APIPA in network and how to deal with it.
  • Analyzed problems and worked with teams to develop solutions
  • Sorted and organized files, spreadsheets, and reports
  • Participated in workshops and presentations related to projects to gain knowledge
  • Interacted with customers by phone, email, or in-person to provide information
  • Completed research, compiled data, updated spreadsheets, and produced timely reports
  • Prepared project presentations and reports to assist senior staff
  • Collaborated with senior management on new initiatives to build confidence
  • Explored new technologies and approaches to streamline processes
  • Provided project progress updates and proposed solutions to issues
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
  • Supported with creating project marketing materials to promote services
  • Facilitated successful completion of projects from concept to launch
  • Developed and maintained relationships with key internal stakeholders
  • Assisted in developing integrated marketing strategies for small businesses
  • Conducted extensive research for startup company projects
  • Gathered, organized and input information into digital database
  • Collected, arranged, and input information into database system
  • Generated reports detailing findings and recommendations
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Developed effective improvement plans in alignment with goals and specifications
  • Evaluated customer needs and feedback to drive product and service improvements
  • Conducted regular reviews of operations and identified areas for improvement
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Created and managed project plans, timelines and budgets
  • Maintained database systems to track and analyze operational data
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Frequently inspected production area to verify proper equipment operation
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Devised and implemented processes and procedures to streamline operations
  • Educated staff on organizational mission and goals to help employees achieve success

Education

Bachelor’s Degree - Business Information Technology

University of Rwanda, CBE
Rwanda
2019

Skills

  • IT Audit skills:
  • Capable of being responsible of developing, implementing, testing, and evaluating IT processes and procedures which extends to networks, software, programs, communication systems, security systems and any other services that rely on the company's technological infrastructure
  • IT Security and Ethical Hacking: I have acquired initial skills that if given a practical environment, I would use to perform vulnerability assessment and Penetration testing and these combined would complete other tests that I can perform to conduct a comprehensive security posture verification
  • Development method: I have a theoretical and deep understanding of the development of application systems, either using Waterfall model or Agile framework In that regard
  • Various IT Skills: I have acquired arrange theoretical skills in IT that covers, database, Network, application development, hardware and etc…
  • PROFESSIONAL/TECHNICAL CERTIFICATIONS

Certification

I am a Certified Ethical Hacker-CEH issued by EC Council (attended in INDIA) I am preparing for Certified Information Systems Auditor Certificate. Issued by ISACA

Timeline

Package Delivery Driver

Intelcom
07.2022 - Current

Graduate Management trainee

Banque Populaire du Rwanda - BPR Atlas Mara PLC
07.2022 - Current

Driver

Uber Greenlight
06.2022 - 03.2023

ABI Support Worker

March Of Dimes Canada
12.2021 - 05.2022

Intern

Rwanda Social Security Board, RSSB
07.2020 - 07.2021

Bachelor’s Degree - Business Information Technology

University of Rwanda, CBE

Similar Profiles

CREATE PROFILE
Mugabo Josaphat