Xiu Yan Wang
Calgary,AB
Summary
Experienced in working with trucking industry for over 10 years.
Cooperated with dispatcher with excellent team player skills and problem-solving abilities. Good communications skills with both drivers and customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Dispatcher Coordinator
Spyro Transport Ltd.
09.2021 - 10.2023
- Entered freights details accurately to load sheet then.
- Cooperated with dispatcher to arrange drivers and track 10-15 fleet vehicles.
- Communicated with drivers and customers to coordinate timely pick up and delivery of freights.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Cleared the freights timely to avoid border crossing delay and made ACE/ ACI manifests for drivers.
- Recorded drivers trip expenses, fuel cost to databases.
- Helped accountant make drivers payment statements and process the proper reimbursement.
- Monitored equipments insurances and plates, drivers' license expiration to keep them up to date.
- Scanned all receipts and venders invoices to databases and uploaded to accountant.
Highway Dispatcher
Intercity Forwarding Inc.
03.2014 - 03.2021
- Dispatched the company trucks to maximize efficiencies for both reefers and dry vans.
- Worked closely with drivers to schedule the pick up and delivery appointments.
- Communicated with customers timely with any incidents on either the loads or trucks and develop the solutions.
- Monitored trucks locations and reefer temp.
- Handled the emergency calls and contact either dealers or customers timely to solve the problems.
- Sent the paperwork to customs broker and complete the ACE/ ACI to clear loads for drivers to cross the border.
- Recorded mileage, fuel use, repairs and other expenses of the each trip.
- Kept good relationship with customers.
Education
Accounting And Finance
Seneca College
ScarboroughSkills
- Abilities to work under pressure and meet deadlines
- Multi tasks prioritized management
- Data Entry
- Knowledgeable of USA, Canada and GTA geography
- Experiences in trucking industry
- Microsoft office skills
- Good relationship with drivers and customers
Languages
English
Full Professional
Timeline
Dispatcher Coordinator
Spyro Transport Ltd.
09.2021 - 10.2023
Highway Dispatcher
Intercity Forwarding Inc.
03.2014 - 03.2021
Accounting And Finance
Seneca College
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