Xiushan Yang
Vaughan,ON
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions carefully and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Intern
E Fund
06.2023 - 07.2023
- Responsible for sales and publicity toward banks for 6 fund includes bond based fund, FOF, LOF, ETF
- Analyzed problems and worked with teams to provide solution to banks
- Sorted and organized files, spreadsheets, and reports.
- Participated and help prepared in workshops and presentations related to projects to gain knowledge.
- Interacted with banks by phone, email, or in-person to provide information about customers service and fund analysis.
Volunteer
Richmond Curling Center
11.2018 - 11.2018
- Assisted athlete complete the game
- Maintained clean, neat, and operational facilities to serve the game need
- Used strong interpersonal communication skills and execution ability to keep the game flowing
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Cashier
Yogen Fruz
09.2022 - 01.2023
- Handle cash in till accuracy and stay focused on customers and meet their needs
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Cashier
Aloha Poke
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Financial And Business Economics
York University
Toronto, ON05.2025
High School Diploma -
Maple Leaf School - KPU
Richmond, BC06.2021
Skills
- Stocking and Replenishing
- Cash Counting Machine Operations
- Time Management Skills
- Product and Service Sales
- Sales Expertise
- Issue Resolution
Timeline
Cashier
Aloha Poke
10.2023 - Current
Intern
E Fund
06.2023 - 07.2023
Cashier
Yogen Fruz
09.2022 - 01.2023
Volunteer
Richmond Curling Center
11.2018 - 11.2018
Bachelor of Arts - Financial And Business Economics
York University
High School Diploma -
Maple Leaf School - KPU
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