Xiomara Martinez
Long Beach
Summary
Professional office support specialist with expertise in time management, office administration, and 10 years of customer service. Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Claims Associate
Sedgwick Claims Management
Long Beach, CA
05.2024 - Current
- Processed and adjudicated claims efficiently, ensuring compliance with company policies and state regulations.
- Collaborated with claimants to gather necessary documentation and information for accurate assessments.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues related to claims status promptly.
Claims Assistant'
Sedgwick Claims Management
Long Beach, CA
04.2023 - 03.2025
- Reviewed documentation to verify claim details and maintain compliance with company policies.
- Collaborated with adjusters to gather necessary information for claims assessments.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
Office Assistant
Sedgwick Claims Management
Orange, CA
07.2022 - 04.2023
- Managed daily office operations to ensure efficient workflow and service delivery.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Deposition Officer
Macro-Pro, Inc
Long Beach, CA
04.2016 - 07.2022
- Maintained accurate records of subpoenas issued, received, and executed to support case tracking.
- Reviewed and analyzed complex legal documents to identify relevant information for case preparation.
- Ensured proper service of subpoenas by verifying addresses, contact information, and delivery methods as per legal requirements.
- Processed high volumes of subpoenas accurately and efficiently, supporting a fast-paced legal environment.
- Provided exceptional customer service when interacting with clients, law firms, or courts regarding subpoena matters.
Education
High School Diploma -
Renaissance High School For The Arts
Long Beach, CA06-2008
Skills
- Office Administration
- Data Entry
- Customer Service
- Microsoft 360
- Team collaboration
- Organizational Skills
- Communication Skills
Timeline
Claims Associate
Sedgwick Claims Management
05.2024 - Current
Claims Assistant'
Sedgwick Claims Management
04.2023 - 03.2025
Office Assistant
Sedgwick Claims Management
07.2022 - 04.2023
Deposition Officer
Macro-Pro, Inc
04.2016 - 07.2022
High School Diploma -
Renaissance High School For The Arts