Xiomara Maldonado
Burlington,ON
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
13
13
years of professional experience
Work History
Receptionist
The 10 Spot
Etobicoke, ON
09.2022 - 11.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced Esthetician availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed guests with friendly greeting, answered general questions, gathered nature of visit and directed to specific services.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Receptionist
Del Property Management
Toronto, ON
08.2014 - 12.2017
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Sales Associate/Receptionist
Hakim Optical
Toronto, ON
07.2009 - 08.2014
- Assisted in the implementation of marketing initiatives to promote store events and special promotions.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Diploma - Medical Esthetician
Canadian Beauty College
Old Toronto, ON07.2022
Skills
- Office Management
- Service-oriented mindset
- Call Answering and Routing
- Customer and client relations
- Courteous and Professional
- Records Maintenance
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
The 10 Spot
09.2022 - 11.2022
Receptionist
Del Property Management
08.2014 - 12.2017
Sales Associate/Receptionist
Hakim Optical
07.2009 - 08.2014
Diploma - Medical Esthetician
Canadian Beauty College