Xiomara Flamenco
Vancouver,BC
Summary
My name is Xiomara, and I have been working in the Logistics industry for over 15 years and I'm now currently looking for my next exciting opportunity. I have customer service and operational experience working for both freight forwarders, ocean shipping lines and trucking companies, and I am keen to further expand my knowledge of the industry, by working with a logistics provider/ trucker or possibly on the customer side if the opportunity arises. Thanks for your time to review my resume.
Overview
21
21
years of professional experience
Work History
Expeditor
Shafer-Haggart Ltd.
Vancouver, BC
02.2024 - 03.2024
- Work closely with sales & procurement team to ensure that all critical production schedules and start ship requirements are adhered to and customer requests are met
- Work together with the local and international operations & global warehouse teams to ensure incoming shipments are received in a timely manner and corresponding information is communicated to all required parties
- Coordinating & maintaining all shipment tracking documents and maintain all related documents and files in an accurate, organized and easy to access manner
- Resolving inventory problems in a timely manner for the operations, product and even the factory team as needed.
- This includes International and North America warehouses
- Ensure accuracy of receiving and inventory both in domestic and international operations, and work with corresponding internal or external parties to investigate and reconcile any discrepancies
- Continue to seek effective and efficient ways to improve day to day operational objectives.
Jr. Accountant Manager
Fuze Logistics
Vancouver, BC
07.2022 - 09.2023
- Provide customer service and support to new and existing customers
- Provide customers with quotes rates and reliable solutions for their transport requirement ( e.g: Expedited service / Special requirement delivery )
- Track and trace shipments, ensure the cross border carrier is provided the proper documentation such as: Invoice and BOL
- Coordinating bookings with carriers ( when required ) to maintain the allocated budget and for the shipment and make sure that the collection and delivery is completed on schedule
- Business Development - Scheduling follow-up on phone calls with the new and existing accounts to increase the business
- Billing of files and to updating rates to insure FSC and any ancillary charge as captured on the invoice
- Following up with carriers for POD's to be provided to the customer.
Customer Service Repetitive
XPO Logistics Canada
Vancouver, BC
01.2020 - 07.2022
- Handling scheduling and managing pick up's and delivery appointments for LTL shipments within the USA and Canada
- Track/ trace loads and update the system to ensure high data quality
- Handling billing for shipments and insuring all accessorial are accounted for and billed accordingly
- Booking insurance on loads
- Dealing with and ensuring timely resolution of issues with shippers and consignees
- Knowledgeable with TMS system/ Freight Optimizer/ Windows excel and Microsoft outlook
- Sending documentation to the brokers for customs clearance.
Export Coordinator
Zim Line Canada
Vancouver, BC
04.2019 - 11.2019
- Handling export booking, documentation, vessel coordination of FCL shipment
- Data entry on booking spread sheet
- Customer service functions and speaking with customers for resolution of problems.
FCL/LCL Import sea freight operations
Kuehne-Nagel
Vancouver, BC
03.2016 - 02.2019
- Monitoring status of ocean freight shipments at sea freight terminals and LCL freight warehouses in Canada and the USA
- Providing status updates to clients when they check on statuses of their shipments
- Dealing with trucking companies to ensure deliveries go as planned and checking to make sure all required statuses are entered in the system
- Following up with truckers to ensure all applicable charges (chassis rental / detention ) are billed to the client
- Issuing client invoices
- Checking service providers invoices (truckers and steamship lines) to verify correct rates were applied
- Updating client profiles with handling instructions to ensure correct handling processes are followed at all times.
FCL/LCL Sea Freight Traffic Coordinator ( U.S and Canadian shipments
Schenker Global
Vancouver, BC
09.2007 - 03.2016
- Monitoring containers at sea freight terminals and LCL freight warehouses in Canada and the USA (East and West coast shipments)
- Retrieval of arrival notices from the steamship line websites and the emailing of documentation to the customs broker
- Tracing shipments in the rail system until they reach their final destination
- Ensuring the shipments are customs cleared and ready to collect upon arrival at the port or rail facility
- Checking and approval of ocean freight and trucking company invoices
- Dealing with terminals, warehouses and trucking companies and coordinating the deliveries of containers and loose cargo to clients (including the monitoring of the return of the empty containers)
- Handling of import documentation and original bills of lading
- General customer service assisting client with queries on shipments
- Data entry.
Assistant manager
American Eagle Outfitters
Vancouver, BC
04.2005 - 09.2007
- Face to face contact with customers / customer service and sales
- Receiving of merchandise and stock control / handling of daily cash takings and bank deposit
- Stock control and ensuring the store is neat and tidy.
Sales assistant
Jacobs boutique
Vancouver, BC
06.2003 - 03.2005
- Face to face contact with customers / customer service and sales
- Receiving of merchandise and stock control / handling of daily cash takings and bank deposit
- Stock control and ensuring the store is neat and tidy.
Education
High school diploma or GED -
Hermanas Somascas
Skills
- Freight Experience (10 years)
- Retail Sales (6 years)
- Microsoft Access
- Microsoft Outlook
- Fluent in Spanish
- Advanced Spanish
- Microsoft Windows (10 years)
- SAP
- Inventory Control
- Purchasing
Highest Education
Secondary School
Personal Information
Total Experience: 12
Languages
Spanish
Professional
Timeline
Expeditor
Shafer-Haggart Ltd.
02.2024 - 03.2024
Jr. Accountant Manager
Fuze Logistics
07.2022 - 09.2023
Customer Service Repetitive
XPO Logistics Canada
01.2020 - 07.2022
Export Coordinator
Zim Line Canada
04.2019 - 11.2019
FCL/LCL Import sea freight operations
Kuehne-Nagel
03.2016 - 02.2019
FCL/LCL Sea Freight Traffic Coordinator ( U.S and Canadian shipments
Schenker Global
09.2007 - 03.2016
Assistant manager
American Eagle Outfitters
04.2005 - 09.2007
Sales assistant
Jacobs boutique
06.2003 - 03.2005
High school diploma or GED -
Hermanas Somascas
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