Xiomara Angulo
Santa Ana
Summary
Results-driven Store Manager with expertise in operations oversight, inventory management, and customer service. Proven ability to mentor staff and resolve issues, enhancing team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
shoe palace
Anaheim
02.2024 - 04.2026
- Supervised daily operations of retail store to ensure smooth functioning.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels and organized stockroom for efficient product flow.
- Conducted regular staff meetings to communicate goals and company updates.
- Implemented visual merchandising strategies to enhance product displays.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Recruited and trained new employees to enhance team performance.
- Oversaw daily store operations, including opening, closing, and cash handling to ensure operational efficiency.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Addressed customer complaints promptly to enhance satisfaction and foster loyalty.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Defined customer service standards and ensured staff adherence to maintain quality service.
- Maintained accurate records of employee performance reviews.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Set priorities and goals for staff to align with store objectives.
Assistant Manager
Shoe Palace
Santa Ana
04.2022 - 02.2024
- Supported management of daily store operations and coordinated team activities to ensure smooth workflow.
- Guided and mentored junior staff on daily tasks and project objectives to enhance team efficiency.
- Mediated team conflicts effectively to maintain a collaborative work environment.
Sales Lead
shoe palace
Santa Ana
05.2021 - 04.2022
- Led team to improve customer engagement, resulting in increased sales initiatives.
- Developed strong relationships with customers, fostering loyalty and encouraging repeat business.
- Trained new staff on product knowledge and effective selling techniques to enhance team performance.
Education
Some College (No Degree) - Business Administration And Management
Santa Ana Collage
Santa Ana 04-2026
Skills
- Operations oversight
- Inventory management
- Retail display management
- Sales strategy
- Cash handling
- Customer service
- Customer engagement
- Employee training
- Problem resolution
- Work prioritization
- Leadership skills
- Bilingual Spanish-English
Languages
Spanish
Professional
English
Professional
Timeline
Store Manager
shoe palace
02.2024 - 04.2026
Assistant Manager
Shoe Palace
04.2022 - 02.2024
Sales Lead
shoe palace
05.2021 - 04.2022
Some College (No Degree) - Business Administration And Management
Santa Ana Collage