Xinyuan (Cecilia) Lin
Toronto,ON
Summary
Bilingual professional with a strong background in customer service and operations management. Known for effective communication and problem-solving skills, consistently enhancing customer satisfaction and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Casa Sushi
Toronto, Ontario
01.2024 - Current
- Oversaw daily operations to ensure efficient restaurant service.
- Delivered prompt, professional resolution to customer inquiries and issues.
- Maintained accurate records, and followed up with clients to ensure satisfaction and repeat business.
- Managed the front reception and cash register, ensuring accurate transactions and a welcoming atmosphere.
Server and Cashier
California Thai
01.2020 - 09.2024
- Provided attentive customer service in a fast-paced environment.
- Handled cash and card transactions with accuracy.
- Resolved customer concerns and assisted in training new staff.
English and Math Tutor
R&M Learning Centre
Toronto, Ontario
09.2021 - 08.2023
- Delivered personalized English and Math tutoring sessions tailored to diverse student needs.
- Reviewed test results to identify areas for improvement.
- Communicated with parents regarding student performance and effective learning strategies.
Daily Bread Food Bank Volunteer
City of Toronto
01.2021 - 01.2023
- Optimized food bank operations through effective collaboration with volunteers, and clear communication.
- Sorted and organized food donations to ensure timely and efficient distribution to clients.
- Assisted families in need by providing personalized guidance on accessing services, and addressing their concerns.
Education
Bachelor of Commerce (Honours) - Marketing Management
Toronto Metropolitan University
Toronto, ON06-2024
Skills
- Fluent bilingual in English and Mandarin
- Effective communication
- Empathy and patience
- Problem solving
- Team collaboration
- Organization and time management
Timeline
Manager's Assistant
Casa Sushi
01.2024 - Current
English and Math Tutor
R&M Learning Centre
09.2021 - 08.2023
Daily Bread Food Bank Volunteer
City of Toronto
01.2021 - 01.2023
Server and Cashier
California Thai
01.2020 - 09.2024
Bachelor of Commerce (Honours) - Marketing Management
Toronto Metropolitan University
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