Xinyu Cao
Richmond,British Columbia
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Vanstars Education Ltd.
04.2023 - Current
- Manage the recruitment process, including job postings, interviewing, and onboarding of new employees.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Serve as a liaison between management and employees, fostering open communication and addressing concerns.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
Receptionist
Mauve Hair
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Help with language translation to better improve customer experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected [Type] payments, processed transactions and updated relevant records.
Server
Fu Leun Restaurant
01.2020 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chef Tony Restaurant
05.2019 - 09.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BBA - Human Resource Management
Kwantlen Polytechnic University
Richmond, BC08.2022
Skills
- Proficient in sourcing, interviewing, and selecting candidates
- Skilled in conflict resolution and mediation
- Ability to foster positive workplace relationships
- Understanding of salary structures and benefits administration
- Ability to assess and improve workplace culture
- Experience with payroll systems and compensation analysis
- Strong relationship-building capabilities
- Positive Attitude and Energetic
- Organization and Efficiency
- Skilled in coordinating tasks and meeting deadlines
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Limited Working
Japanese
Elementary
Timeline
Administrative Manager
Vanstars Education Ltd.
04.2023 - Current
Receptionist
Mauve Hair
09.2022 - Current
Server
Fu Leun Restaurant
01.2020 - 03.2020
Server
Chef Tony Restaurant
05.2019 - 09.2019
BBA - Human Resource Management
Kwantlen Polytechnic University
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