XIN YI LIN
Toronto,Canada
Summary
To leverage 2 years of diverse experience as an Admin Assistance, Cashier/ Stock up, Peer Leader, and McDonald's Crew Trainer, in a Station Ambassador role. With a passion for customer service, I am committed to providing a welcoming and safe environment for passengers while managing station operations efficiently.
Highly motivated and enthusiastic Station Ambassador with 2 years of experience in customer service, operations, and leadership roles. Skilled in providing excellent customer service, managing station facilities, and working collaboratively with team members to achieve common goals. Experienced in diverse roles such as Admin Assistance, Cashier/ Stock up, Peer Leader, and McDonald's Crew Trainer, with a proven track record of successful performance. Possess excellent communication, interpersonal, and problem-solving skills, with a strong commitment to fostering a welcoming and inclusive environment for all passengers. Seeking to leverage my skills and experience to contribute to the success of the organization as a Station Ambassador.
Overview
6
6
years of professional experience
Work History
Union Station Bus Terminal Bus Marshall
11.2022 - 02.2024
- Monitoring Passenger Behavior, observe passenger behavior to identify any suspicious or disruptive activity.
- document any incidents or disturbances that occur during their shift and report them to their supervisors or law enforcement as necessary.
- Ensure busses on the right departing platform, and departing on time.
McDonald's Crew Trainer
McDonald-Young St
06.2018 - 06.2022
- Trained new crew members on company policies, procedures, and customer service skills
- Demonstrated proper food handling and preparation techniques to ensure food safety standards are met
- Conducted on-the-job training and coaching to improve crew members' performance and productivity
- Monitored and evaluated crew members' progress and provided constructive feedback for improvement.
Admin Assistance
Chinese Culture Centre-Dundas St
09.2021 - 02.2022
- Maintained office supplies inventory and ordering new supplies as needed, ensuring timely delivery and cost-effective purchases
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Prepared and distributed correspondence, memos, and reports, both electronically and in hard copy.
Cashier/Stock Up
Dollarama-Harbord St
12.2020 - 02.2021
- Managed customer inquiries, complaints, and returns in a professional and courteous manner
- Maintained clean and organized checkout areas, ensuring all supplies were readily available
- Assisted in stocking and replenishing inventory on the sales floor and in the backroom.
Peer Leader
New Comer's Program-Grace
03.2018 - 02.2021
- Led training sessions and workshops for new peer leaders, sharing best practices and promoting effective communication and leadership skills
- Provided guidance and mentorship to international students transitioning to Canada, helping them navigate the academic and cultural challenges of a new environment
- Fostered positive relationships among students through group activities and discussions, promoting cultural understanding and a sense of community.
Education
Bachelor of Human Resources Management -
York University
Toronto, ONHigh School Diploma -
Central Technical School
Toronto, ON06.2021
Skills
- Project Management
- Team Management
- Problem Solving
- Critical Thinking
- Multitasking
- Written/verbal communication
- Teamwork
- Safety & Security
- Attention to details
- Administration
- Team leadership
- Quality Control & Quality Assurance
Volunteer Experience
- Admin Assistant, 02/2020 - 09/2021
- Chinese Class Assistant, 03/2019 - 02/2020
- Peer Leader, 03/2018 - 02/2021
- Retune Model Volunteer, 06/2017 - 09/2017
Languages
English
Chinese (Mandarin)
Timeline
Union Station Bus Terminal Bus Marshall
11.2022 - 02.2024
Admin Assistance
Chinese Culture Centre-Dundas St
09.2021 - 02.2022
Cashier/Stock Up
Dollarama-Harbord St
12.2020 - 02.2021
McDonald's Crew Trainer
McDonald-Young St
06.2018 - 06.2022
Peer Leader
New Comer's Program-Grace
03.2018 - 02.2021
Bachelor of Human Resources Management -
York University
High School Diploma -
Central Technical School
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