Xinyi Jiang
Toronto,ON
Summary
Proven leader in the hospitality sector, adept at enhancing dining experiences and kitchen efficiency, notably at Hotpot Laojiumen and Vintage the hotpot . Excelled in task delegation and complaint handling, significantly improving service delivery and team coordination. Demonstrated strong leadership and order accuracy, contributing to a notable increase in guest satisfaction and table turnover rates.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
Kevin
01.2024 - 05.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Waitress Supervisor
Wen Yida
09.2023 - 12.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress Trainee
Ona
07.2023 - 09.2023
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waitress Trainee
Mary
12.2022 - 05.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Dish Washer
Lin
08.2022 - 09.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Education
Undergraduate - Criminology
Toronto Metropolitan University
Toronto, None05.2029
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Table management
- Strong leadership
- Food and beverage service
- Waiting tables
- Cash handling
- Kitchen staff coordination
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Permanent resident . Have SIN
Permanent resident . Stable in Canada . Have social insurance number.
Timeline
Waitress Supervisor
Kevin
01.2024 - 05.2024
Waitress Supervisor
Wen Yida
09.2023 - 12.2023
Waitress Trainee
Ona
07.2023 - 09.2023
Waitress Trainee
Mary
12.2022 - 05.2023
Dish Washer
Lin
08.2022 - 09.2022
Undergraduate - Criminology
Toronto Metropolitan University
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