XINYI FENG
Toronto,ON
Summary
PROFESSIONAL SUMMARY Attending a baking and pastry art management program, with comprehensive career skills and a solid foundation. Continuously gaining expertise by participating in practical activities and competitions. Visit a bakery or cake store to learn and practice daily operations and planning. Conduct and practice sales and cost forecasting, and learn about labor allocation. Accumulate marketing knowledge and practice to gain marketing experience. Possessing superb sales skills.
Overview
20
20
years of professional experience
Work History
Student Assistant
Centennial college
Toronto, ON
01.2022 - 04.2023
- Assist customers in completing purchases, locating items and adding to rewards programs
- Local restaurant
- Baking &pastry chef
- Prepare desserts for the local restaurant
- Prepare cakes and various commodities for the local cafe
- Coordinated successful student organization events and activities.
- Followed recipes to create cake, cookies and the other products.
- Monitored and ordered supplies and baking ingredient stock items such as flour and sugar.
- Conducted presentations to incoming students per semester to provide instruction on course selection processes.
Customer Service
Alethea Flower
04.2021 - 08.2022
- During my time at alethea flower, the sales performance of the store has improved significantly and I am mainly responsible for customer communication, sales, and after sales
- In addition, I am responsible for the training of new employees
- Resolve customer complaints while prioritizing customer satisfaction and loyalty
- Train and regularly coach staff on performance-oriented strategies and customer service techniques
- Own Business
- Sales increased by 40% during my tenure.
Bakery Team Member
centennial college
Toronto, ON
09.2021 - 12.2021
- Provided excellent customer service to foster satisfaction and loyalty.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
Electronic
Carisssa Beauty
Toronto, ON
01.2019 - 01.2021
- During my studies, I run a social media account with over 1,000 people with my friends
- Mainly sell electronic cigarettes
- Spa
- Take charge of purchasing, sales, after-sales and promotion
- Toronto, L3R 4G2 11/
- Manicurist
Wuhan
, HUBEI
07.2019 - 09.2019
- Excellent artistic aesthetics and expression of color get the owner's approval
- Mainly responsible for communicating with customers, but also for sales and bouquet packaging.
Cashier
Northwestern Chinese Cuisine
09.2018 - 07.2019
- Restock and organize merchandise at the front desk
- Operate cash register for checkout with excellent accuracy
- Accommodate flexible work hours and additional shifts.
Intern
NanGuo Flower Store
01.2003 - 01.2019
- 2020
- Perform nail services for over 60customers daily
- Consistently receive positive feedback from guests in performance evaluations
- Answer customer requests and concerns regarding gel application and nail design
- Clarify master appointment calendar including all client visits, staff schedules and special events
- During the summer, I interned at a florist.The art of floristry has been a long-time passion of mine.
Education
Diploma - Baking And Pastry Arts
Centennial College Tronto
04.2023
Skills
- Have a good team spirit - be familiar with the kitchen and various meal preparation and delivery processes in the eventTechinal Skills:
- Technical Proficiency; Issue Resolution; Time Management; Effective Communication; Scheduling and Coordinating; Call Center Operations; Proficiency in Photoshop and Illustrator
Languages
Timeline
Student Assistant
Centennial college
01.2022 - 04.2023
Bakery Team Member
centennial college
09.2021 - 12.2021
Customer Service
Alethea Flower
04.2021 - 08.2022
Wuhan
07.2019 - 09.2019
Electronic
Carisssa Beauty
01.2019 - 01.2021
Cashier
Northwestern Chinese Cuisine
09.2018 - 07.2019
Intern
NanGuo Flower Store
01.2003 - 01.2019
Diploma - Baking And Pastry Arts
Centennial College Tronto