Xin Li
Hospitality
Scarborough
Summary
Highly motivated hospitality and special events professional with hands-on experience in event coordination, front-of-house management, and sales & marketing. Skilled in delivering exceptional customer service, coordinating logistics, and managing diverse teams in fast-paced environments. Adept at multitasking, problem-solving, and building strong client relationships. Fluent in English and Mandarin.
Overview
5
5
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Front-of-House (FOH) Manager
Gerhard's Cafe
10.2023 - Current
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed reservations and ensured seamless front-of-house operations.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Event Coordinator
Kids Paradise Birthday
09.2021 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations, coordinated with teams to host engaging events for children.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Conducted inventory checks to ensure equipment readiness for future events.
Sales & Marketing Coordinator (Co-op)
Centennial College Event Centre
09.2020 - 12.2020
- Designed event floorplans using Placez and created Banquet Event Orders with Caterease software.
- Contributed to successful event execution, consistently exceeding client expectations.
- Enhanced customer satisfaction by promptly responding to inquiries, resulting in positive referrals.
- Increased sales revenue through the development and implementation of targeted marketing campaigns.
- Supported virtual tours to effectively showcase the venue to prospective clients.
Volunteer
Restaurants Canada Show
02.2020 - 02.2020
- Assisted with event setup, rehearsal, and logistics coordination.
- Welcomed guests, provided event information, and ensured smooth guest navigation.
- Actively responded to guest inquiries to ensure a positive experience.
Education
BBA - Hospitality
George Brown College
Toronto, ON 05.2001 -
Skills
Guest relations
Complaint handling
Scheduling staff
Reservation handling
Strong organizational and teamwork abilities
Proficient in Microsoft Office Suite
POS system and register operation
Certification
Smart Serve Certified
Timeline
Front-of-House (FOH) Manager
Gerhard's Cafe
10.2023 - Current
Event Coordinator
Kids Paradise Birthday
09.2021 - Current
Sales & Marketing Coordinator (Co-op)
Centennial College Event Centre
09.2020 - 12.2020
Volunteer
Restaurants Canada Show
02.2020 - 02.2020
BBA - Hospitality
George Brown College
05.2001 -
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