Xintong(Doris) Xiang
Sydney,Nova Scotia
Overview
7
7
years of professional experience
Work History
Sandwich Artistry
Subway
Sydney, NS
07.2021 - Current
- Oversaw daily operations to ensure high levels of productivity
- Improved operations through consistent hard work and dedication
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Communicated effectively with co-workers regarding customer needs and concerns.
- Completed opening, closing and shift change tasks by following company guidelines.
Lab Assistant
Cape Breton University
Sydney, NS
09.2017 - 12.2017
- Partnered with primary instructor in teaching students and enforcing laboratory rules
- Cultivated learning-focused laboratory environment dedicated to building student skills and interest in field
- Monitored students during labs and intervened in dangerous activities.
Service Trainee
Grand hyatt hotel
China
05.2017 - 08.2017
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Master of Business Administration - Community Economic Development
Cape Breton University
Sydney, NS05-2024
Bachelor of Business Administration -
Cape Breton University
Sydney, NS05-2020
Bachelor of Hospitality and Tourism Management -
Cape Breton University
Sydney, NS04.2019
Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- Problem-solving
- Operations Management
- Attention to Detail
- Organization and Time Management
- MS Office
- Products and Services Knowledge
- Product Promotion
- Commercial Servicing
- Resourcefulness
- Sales Proficiency
- Business Development
- Customer Relationship Management
- Persuasive Communication Style
Languages
- English
- Chinese
Timeline
Sandwich Artistry
Subway
07.2021 - Current
Lab Assistant
Cape Breton University
09.2017 - 12.2017
Service Trainee
Grand hyatt hotel
05.2017 - 08.2017
Master of Business Administration - Community Economic Development
Cape Breton University
Bachelor of Business Administration -
Cape Breton University
Bachelor of Hospitality and Tourism Management -
Cape Breton University
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