Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Xintian Huang

Toronto,ON

Summary

Highly motivated and customer-focused professional with over 2 years of experience in providing exceptional service to clients. Skilled in communicating with customers, identifying their needs, and offering effective solutions that increase satisfaction and loyalty. Possess a proven track record of resolving complex customer issues while maintaining a positive attitude and a calm demeanor. Adept at working in fast-paced and high-pressure environments while ensuring all customer service standards are met or exceeded. Proficient in various CRM systems and experienced in using data analytics to track customer feedback and improve customer service processes.

Overview

1
1
year of professional experience

Work History

Volunteer

Coquitlam College
04.2018 - 08.2018

As a volunteer at the Coquitlam College library in Vancouver, BC, I was responsible for providing high-quality customer service to students. This involved managing book storage and assisting with textbook purchases during off-shifts when full-time staff were unavailable. Through this experience, I honed my communication skills, developed a keen ability to problem-solve, and always prioritized customer satisfaction.

After-school Tutor

Focus Learning Center
05.2017 - 09.2017

At the Focus Learning Center in Vancouver, BC, I was tasked with tutoring and supervising elementary school students in basic math applications after school. Through this experience, I developed strong teaching and interpersonal skills, as well as an ability to adapt my approach to different learning styles. I took pride in fostering a positive and supportive learning environment that allowed my students to thrive.

Education

BBA - Business And Organizational Administration

British Columbia Institute of Technology
Burnaby, BC
04.2019

Bachelor of Fine Arts - Digital Painting & Expanded Animation

OCAD University
Toronto, ON
07.2024

Skills

  • Document Management
  • MS Office
  • Administrative Support
  • Adobe Systems
  • Digital Communications
  • Multilingual: English, Cantonese and Mandarin

Timeline

Volunteer

Coquitlam College
04.2018 - 08.2018

After-school Tutor

Focus Learning Center
05.2017 - 09.2017

BBA - Business And Organizational Administration

British Columbia Institute of Technology

Bachelor of Fine Arts - Digital Painting & Expanded Animation

OCAD University
Xintian Huang