Highly motivated and customer-focused professional with over 2 years of experience in providing exceptional service to clients. Skilled in communicating with customers, identifying their needs, and offering effective solutions that increase satisfaction and loyalty. Possess a proven track record of resolving complex customer issues while maintaining a positive attitude and a calm demeanor. Adept at working in fast-paced and high-pressure environments while ensuring all customer service standards are met or exceeded. Proficient in various CRM systems and experienced in using data analytics to track customer feedback and improve customer service processes.
As a volunteer at the Coquitlam College library in Vancouver, BC, I was responsible for providing high-quality customer service to students. This involved managing book storage and assisting with textbook purchases during off-shifts when full-time staff were unavailable. Through this experience, I honed my communication skills, developed a keen ability to problem-solve, and always prioritized customer satisfaction.
At the Focus Learning Center in Vancouver, BC, I was tasked with tutoring and supervising elementary school students in basic math applications after school. Through this experience, I developed strong teaching and interpersonal skills, as well as an ability to adapt my approach to different learning styles. I took pride in fostering a positive and supportive learning environment that allowed my students to thrive.